Senior IT Service Management Leader - Remote

CSAA; Indiana (PA); Remote; USD 120,000 - 180,000; Full time

Job summary

CSAA Insurance Group seeks a Senior Manager, IT Service Management to lead strategy, governance and continual improvement across enterprise ITSM practices. The role collaborates with Technology, Security, Risk and business units to ensure reliable service delivery and outcomes.

The position emphasizes defining policies, improving incident and problem management, and aligning ITSM with customer needs and regulatory requirements in a remote, national capacity.

Qualifications

• Senior Manager-level oversight of ITSM strategy and governance.
• Collaboration with IT, Security, Risk and business teams to align priorities.
• Strong focus on customer experience, operational risk and business outcomes.

Responsibilities

• Lead ITSM strategy, roadmap, operating model and governance framework.
• Define ITSM policies, standards, controls, roles and accountability models.
• Align service management with customer needs, technology strategy and regulatory requirements.
• Assess process maturity and prioritize improvements based on value and risk.
• Promote consistent adoption while enabling delivery model flexibility.

Skills

IT Service Management

Leadership

Governance

Incident Management

Job description

CSAA Insurance Group seeks a Senior Manager, IT Service Management to lead strategy, governance and continual improvement across enterprise ITSM practices. The role collaborates with Technology, Security, Risk and business units to ensure reliable service delivery and outcomes.

The position emphasizes defining policies, improving incident and problem management, and aligning ITSM with customer needs and regulatory requirements in a remote, national capacity.