Senior IT Service Management Leader – Remote

CSAA; Oregon; Remote; USD 150,000 - 190,000; Full time

Job summary

CSAA Insurance Group in the United States seeks a Senior Manager, IT Service Management (Remote) to lead the strategy, governance, and continual improvement of enterprise ITSM practices across technology teams. You will collaborate with IT, Security, Risk, and business stakeholders to align service management with customer outcomes, regulatory requirements, operational risk, and organizational resilience.

This role drives incident, problem, change, and asset management to enhance reliability and

Responsibilities

• ITSM Strategy and Governance: Lead the organization's ITSM strategy, roadmap, operating model, governance framework, and process maturity priorities.
• Incident and Major Incident Management: Provide governance for incident management and major incidents, ensuring timely restoration and clear communication.
• Problem Management: Lead proactive and reactive problem management with root cause analysis and continuous improvement.
• IT Change Management: Govern change management with risk-based standards and balance delivery with risk management.
• Service Configuration and IT Asset Management: Oversee governance for configuration and asset management with clear policies and lifecycle management.

Job description

CSAA Insurance Group in the United States seeks a Senior Manager, IT Service Management (Remote) to lead the strategy, governance, and continual improvement of enterprise ITSM practices across technology teams. You will collaborate with IT, Security, Risk, and business stakeholders to align service management with customer outcomes, regulatory requirements, operational risk, and organizational resilience.

This role drives incident, problem, change, and asset management to enhance reliability and