Senior IT Service Management Leader — Remote

CSAA; New Mexico; Remoto; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

CSAA Insurance Group in the United States seeks a Senior Manager, IT Service Management to lead enterprise ITSM strategy, governance, and continual improvement across incident, problem, change, and asset management. This remote role collaborates with Technology, Security, Risk and business teams to align IT services with risk, compliance and customer outcomes.

You'll drive policy, process maturity, and operating rhythms, oversee major incidents, and partner with engineering and product teams to

Competenze

• Lead the organization's ITSM strategy, roadmap, policies, and governance.
• Collaborate with IT, Security, Risk, and business teams to align services with business goals.
• Oversee Incident, Major Incident, Problem, Change, Configuration, and Asset Management.
• Drive process maturity, risk management, and continuous improvement.

Mansioni

• Lead ITSM strategy, roadmap, operating model, governance framework.
• Define and maintain ITSM policies, controls, roles, and decision rights.
• Align service management with customer needs, regulatory requirements, and risk.
• Assess process maturity and prioritize improvements based on value and risk.
• Promote consistent adoption across delivery models and planning discussions.

Conoscenze

ITSM Strategy

Governance

Incident Management

Change Management

Problem Management

Asset Management

Descrizione del lavoro

CSAA Insurance Group in the United States seeks a Senior Manager, IT Service Management to lead enterprise ITSM strategy, governance, and continual improvement across incident, problem, change, and asset management. This remote role collaborates with Technology, Security, Risk and business teams to align IT services with risk, compliance and customer outcomes.

You'll drive policy, process maturity, and operating rhythms, oversee major incidents, and partner with engineering and product teams to