Senior IT Service Management Leader (Remote)

CSAA; Arkansas; Remoto; USD 120.000 - 160.000; Tempo pieno

Descrizione del lavoro

CSAA Insurance Group is seeking a Senior Manager, IT Service Management to lead the strategy, governance, and continual improvement of enterprise ITSM practices across technology, Security, Risk, and business teams, ensuring reliable service delivery and alignment with business priorities.

You will oversee Incident and Major Incident Management, Problem Management, Change Enablement, Configuration, IT Asset, Knowledge, Service Level, and Catalog Management, driving measurable improvements and

Mansioni

• Lead ITSM strategy, roadmap, operating model, governance framework, and process maturity priorities.
• Define and maintain ITSM policies, standards, controls, roles, decision rights, accountability models, governance forums, and operating rhythms.
• Align service management with customer needs, technology strategy, regulatory requirements, operational risk, and business outcomes.
• Assess process maturity and prioritize improvements based on business value, risk, operational need, and readiness.
• Promote consistent adoption with flexible delivery models and integrate ITSM priorities into technology planning.

Descrizione del lavoro

CSAA Insurance Group is seeking a Senior Manager, IT Service Management to lead the strategy, governance, and continual improvement of enterprise ITSM practices across technology, Security, Risk, and business teams, ensuring reliable service delivery and alignment with business priorities.

You will oversee Incident and Major Incident Management, Problem Management, Change Enablement, Configuration, IT Asset, Knowledge, Service Level, and Catalog Management, driving measurable improvements and