Senior IT Service Desk Specialist — On-Call & Remote Support

The Board of Pensions of the Presbyterian Church (U.S.A.); Philadelphia (Philadelphia County); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Pension plan

403(b) plan

Paid time off

Job summary

The Board of Pensions of the Presbyterian Church (U.S.A.) seeks a Senior Service Desk Specialist to provide desktop and network support for staff in Philadelphia, with on-call pager duty and on-site coordination.

You will troubleshoot Windows 11, Office 365, AD/Entra, Intune, SCCM, and remote access tools, while documenting knowledge and assisting with onboarding, equipment, and meeting setup.

Qualifications

• Bachelor's degree required in IT or related field.
• Minimum of 4 years of hands-on Service Desk experience.
• Proficient in diagnosing issues with hardware, mobile devices, LANs, printers, and software including Windows 11, Office 365, OneDrive, LogMeIn Rescue, remote access, Zoom and Teams, Active Directory, Entra, Intune, and Salesforce.
• Experience deploying images and apps via SCCM and Intune.
• Knowledge management and ServiceNow self-service portal maintenance.
• Strong analytical and communication skills; ability to deliver excellent customer service.

Responsibilities

• Install, configure, and resolve IT issues for desktops, laptops, mobile devices, software, printers, and hardware.
• Provide user assistance for desktop, remote, and mobile access; manage requests in ServiceNow.
• Set up and support local/remote meetings, including laptops, projectors, and video conferencing tools.
• Maintain knowledge management system with procedures and support articles.
• Support onboarding/offboarding in Active Directory and Kastle access systems.
• Provide remote after-hours support as part of on-call rotation.

Skills

Customer service excellence

Communication skills

Teamwork

Problem solving

On-call readiness

Education

Bachelor's degree in information technology or related field

Tools

Microsoft Windows 11

Microsoft Office 365

OneDrive

LogMeIn Rescue

Remote access

Zoom

Teams

Active Directory

Microsoft Entra

Microsoft Intune

SCCM

Kastle

Salesforce

ServiceNow

pagerduty

Job description

The Board of Pensions of the Presbyterian Church (U.S.A.) seeks a Senior Service Desk Specialist to provide desktop and network support for staff in Philadelphia, with on-call pager duty and on-site coordination.

You will troubleshoot Windows 11, Office 365, AD/Entra, Intune, SCCM, and remote access tools, while documenting knowledge and assisting with onboarding, equipment, and meeting setup.