Senior IT Service Desk Lead | On-Call & Remote Support

The Board of Pensions of the Presbyterian Church (U.S.A.),; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Pension plan

Paid time off

Tuition assistance

Employee Assistance Plan

Job summary

The Board of Pensions of the Presbyterian Church (U.S.A.) in Philadelphia is seeking a Senior Service Desk Specialist to provide computer and network support for staff. You will handle desktop, mobile, and remote access issues, coordinate with ServiceNow, and support meetings with hardware and software installations.

Ideal candidates have a bachelor’s degree in IT and at least 4 years of hands-on experience, with strong knowledge of Windows 11, Office 365, AD, and SCCM/Intune.

Qualifications

• Bachelor’s degree required in information technology or related field.
• Minimum of 4 years of hands-on Service Desk experience.
• Proficiency diagnosing issues with Windows, Office 365, AD, SCCM/Intune.

Responsibilities

• Provide desktop, mobile, and network support for Board staff and contractors.
• Track, assign, and resolve requests using ServiceNow with prioritization.
• Set up and support video conferences, projectors, and related hardware.
• Maintain knowledge base with procedures and support articles.
• Assist onboarding/offboarding in Active Directory and Kastle systems.

Skills

Windows 11

Office 365

Active Directory

Intune

SCCM

Remote access

Zoom/Teams

Salesforce

Customer service

Education

Bachelor’s degree in information technology

Tools

LogMeIn Rescue

ServiceNow

PagerDuty

Kastle Access

Microsoft Entra

Microsoft SCCM

Microsoft Intune

Job description

The Board of Pensions of the Presbyterian Church (U.S.A.) in Philadelphia is seeking a Senior Service Desk Specialist to provide computer and network support for staff. You will handle desktop, mobile, and remote access issues, coordinate with ServiceNow, and support meetings with hardware and software installations.

Ideal candidates have a bachelor’s degree in IT and at least 4 years of hands-on experience, with strong knowledge of Windows 11, Office 365, AD, and SCCM/Intune.