Senior Service Desk Specialist

Helix Electric; Las Vegas (NV); On-site; USD 65,000 - 85,000; Full time

Job summary

Helix Electric, located in Las Vegas, NV, is seeking a Senior Service Desk Specialist to lead day-to-day IT support operations for hardware and software, including AD/Office 365 and ticket handling in a dynamic environment.

You will install and configure workstations and mobile devices, manage user accounts, maintain assets, and document systems. Strong Windows and Office 365 skills are required, with a focus on security and timely support.

Qualifications

• 3+ years of experience in General Systems Administration.
• 3+ years’ experience supporting Microsoft Azure/Office 365, AD Federated environment.
• Advanced knowledge of Microsoft Windows 7/8.x/10.
• Advanced knowledge of Microsoft Office Suite 2010 & 2016/Office 365 including OneDrive and Teams.
• Solid understanding of LAN/WAN technologies, Active Directory, TCP/IP, DHCP, DNS, GPO.
• General knowledge of Anti-Virus/Anti-Malware Technologies (ESET, Microsoft ATP).
• General knowledge of Manage Engine products (Service Desk Pro, Desktop Central).
• General knowledge of Mobile Device Management systems for corporate BYOD.
• Ability to support mobile devices (iPad, iPhone, Android).
• Ability to work independently, set priorities, meet goals and deadlines.

Responsibilities

• Identify, research, and resolve technical problems.
• Provide technical support for hardware and software issues.
• Respond to calls, messages, emails for Helpdesk support.
• Install and configure workstations, laptops, and mobile devices.
• Create and maintain user accounts in Active Directory/Office 365.
• Maintain hardware/software updates and security patches monthly.
• Track and maintain an asset database for IT equipment and software.
• Create and maintain documentation of systems, assets, and software.
• Provide end-user support for IT-managed applications and hardware.
• Mentor IT Support Helpdesk Interns as needed.
• Perform other duties or special projects as requested.

Skills

General System Administration

Azure/Office 365 AD Federated

Windows 7/8/10

Office 2010/2016/Office 365

LAN/WAN basics

Anti-Virus/Anti-Malware

Manage Engine Suite

Mobile Device Management

Mobile devices support (iPad/iPhone/安卓

Independent work & deadline focus

Tools

Active Directory

Office 365

Azure

OneDrive

Teams

ESET

Microsoft Defender ATP

ManageEngine ServiceDesk

Desktop Central

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Senior Service Desk Specialist

• Information Technology
• Full-Time
• Requisition #: SENIO008208

Locations

Las Vegas, NV 89120, USA

Description

Helix Electric was founded in 1985 and is now one of the nation’s largest and most successful electrical contracting companies. Our commitment to empowering people and powering projects is realized by our exceptional team of dedicated and highly skilled experts working together and never settling for good enough. We are proud of the team-oriented and employee-empowered business approach that defines our unique character.

The Service Desk Specialist will have the responsibility of the day-to-day operations for the IT Support Team, including all software and hardware support. DUTIES & SCOPE:

• Identify, research, and resolve technical problems
• Provide technical support for hardware & software related issues
• Respond to telephone calls, instant messages, email and personnel requests for technical support in a Helpdesk setting
• Install and configure workstations, laptops, & mobile devices, based on company needs and requirements
• Create and maintain user accounts within an Active Directory\Office 365 environment
• Oversee and maintain all hardware & software, vendor recommended security patches or firmware updates, ensuring that these are installed and up to date monthly
• Track and maintain an accurate Asset database for all IT related equipment and software, including license tracking and auditing
• Create and maintain documentation of all systems, assets, and software
• Provide end user support for IT-managed applications and hardware
• Mentor and assist the IT Support Helpdesk Interns as needed
• Perform other duties or special projects as requested related to area of responsibility

QUALIFICATIONS

• 3+ years’ experience in General Systems Administration
• 3+ years’ experience supporting a Microsoft Azure\Office 365, AD Federated environment
• Advanced knowledge of Microsoft Windows 7/8.x/10
• Advanced knowledge of Microsoft Office Suite 2010 & 2016\Office 365 including OneDrive and Teams
• General understanding of LAN\WAN technologies, Active Directory, TCP\IP, DHCP, DNS, GPO
• General Knowledge of Anti-Virus\Anti-Malware Technologies (ESET, Microsoft ATP)
• General knowledge of Manage Engine products (Service Desk Pro, Desktop Central)
• General knowledge of Mobile Device Management systems for corporate and BYOD plans
• Ability to support mobile devices (iPad, iPhone, Android)
• Ability to work independently, set priorities, meet goals and deadlines
• Must be assertive, resourceful and not afraid to ask questions
• Ability to always maintain confidentiality

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.