Senior IT Service Desk Lead

Helix Electric Inc; Nevada; On-site; USD 55,000 - 75,000; Full time

Job summary

Helix Electric Inc in Nevada is seeking a Service Desk Specialist to manage day-to-day IT support for hardware and software, including user accounts, AD/Office 365, and device provisioning.

You will resolve technical issues, install workstations, and maintain an asset database, while mentoring interns and coordinating with security patches. Requires 3+ years IT administration, Azure/Office 365 experience, and strong problem-solving.

Qualifications

• 3+ years' experience in General Systems Administration.
• 3+ years' experience supporting a Microsoft Azure/Office 365, AD Federated environment.
• Advanced knowledge of Microsoft Windows 7/8.x/10.
• Advanced knowledge of Microsoft Office Suite 2010 & 2016/Office 365 including OneDrive and Teams.
• General understanding of LAN/WAN technologies, Active Directory, TCP/IP, DHCP, DNS, GPO.
• General Knowledge of Anti-Virus/Anti-Malware Technologies (ESET, Microsoft ATP).
• General knowledge of Manage Engine products (Service Desk Pro, Desktop Central).
• General knowledge of Mobile Device Management systems for corporate and BYOD plans.
• Ability to support mobile devices (iPad, iPhone, Android).
• Ability to work independently, set priorities, meet goals and deadlines.

Responsibilities

• Identify, research, and resolve technical problems
• Provide technical support for hardware & software related issues
• Respond to telephone calls, instant messages, email and personnel requests for technical support in a Helpdesk setting
• Install and configure workstations, laptops, & mobile devices
• Create and maintain user accounts within an Active Directory/Office 365 environment
• Oversee and maintain all hardware & software, security patches or firmware updates monthly
• Track and maintain an accurate Asset database for all IT equipment
• Create and maintain documentation of all systems, assets, and software
• Provide end user support for IT-managed applications and hardware
• Mentor and assist the IT Support Helpdesk Interns
• Perform other duties or special projects as requested

Skills

SysAdmin

Azure/Office365

Windows OS

Active Directory

Networking basics

EDR/AV security

Manage Engine

MDM support

Asset management

Documentation

Troubleshooting

Tools

Azure

Office 365

Active Directory

Manage Engine

ESET Defender ATP

MDM (Intune)

Job description

Helix Electric Inc in Nevada is seeking a Service Desk Specialist to manage day-to-day IT support for hardware and software, including user accounts, AD/Office 365, and device provisioning.

You will resolve technical issues, install workstations, and maintain an asset database, while mentoring interns and coordinating with security patches. Requires 3+ years IT administration, Azure/Office 365 experience, and strong problem-solving.