Senior IT Service Desk Lead - Enterprise Ops & AI

US Deputy Assistant Secretary for Information and Technology; Salt Lake City (UT); On-site; USD 90,000 - 120,000; Full time

Job summary

Department of Veterans Affairs in Salt Lake City seeks an IT Specialist within the End User Operations (EUS) division of the Office of Information and Enterprise Command Operations (ECO) and Enterprise Service Desk (ESD). The role focuses on central engineering services and a unified technology vision across VA to optimize systems and enable interoperability enterprise-wide.

Candidates must meet specialized GS-13 requirements and demonstrate experience leading large-scale federal IT service desk

Qualifications

• Basic qualifications emphasize attention to detail and customer service excellence.
• Clear oral communication and problem-solving capabilities are essential.
• Experience in IT service environments and service desk operations is expected.
• Applicants should understand federal IT service delivery and governance context.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Department of Veterans Affairs in Salt Lake City seeks an IT Specialist within the End User Operations (EUS) division of the Office of Information and Enterprise Command Operations (ECO) and Enterprise Service Desk (ESD). The role focuses on central engineering services and a unified technology vision across VA to optimize systems and enable interoperability enterprise-wide.

Candidates must meet specialized GS-13 requirements and demonstrate experience leading large-scale federal IT service desk