End-User IT Operations Manager

US Deputy Assistant Secretary for Information and Technology; Durham (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

The Department of Veterans Affairs, Office of Information and Technology, is seeking an Area Manager to provide leadership and oversight of IT End User Operations. You will manage financial, human capital, and acquisition resources, and lead strategy development and implementation to improve service delivery for VA end users.

Applicants must meet all requirements by the closing date 2026-10-26. This role emphasizes collaboration with diverse stakeholders and ensuring high-quality IT services for

Qualifications

• Experience managing IT programs and service delivery.
• Overseeing system implementation, operations, and customer support.
• Ensuring IT security and compliance.
• Analyzing and resolving complex technical issues.
• Developing policies and performance metrics; leading staff through work assignment and performance management.

Responsibilities

• Provide leadership and oversight of resource management, including financial, human capital, and acquisition resources.
• Lead development and implementation of strategies to effectively manage IT End User Operations.

Job description

The Department of Veterans Affairs, Office of Information and Technology, is seeking an Area Manager to provide leadership and oversight of IT End User Operations. You will manage financial, human capital, and acquisition resources, and lead strategy development and implementation to improve service delivery for VA end users.

Applicants must meet all requirements by the closing date 2026-10-26. This role emphasizes collaboration with diverse stakeholders and ensuring high-quality IT services for