Senior IT Service Delivery Analyst — Service Desk

Socket.dev; Houston (TX); On-site; USD 70,000 - 72,000; Full time

Benefits offered by this job

Competitive Pay

Daily Pay

Referral Bonuses

Career Advancement

Paid Time Off

Health Insurance

401(k)

Team Environment

Job summary

48forty Solutions in Houston is seeking an IT Service Delivery Analyst to support the organization's business applications and systems, including help desk and desk-side support.

You will triage incidents, log requests in ServiceDesk, manage asset inventory, and ensure SLA targets for response and resolution. The role emphasizes ITIL practices and collaboration to drive technology-enabled improvements.

Qualifications

• High school diploma or equivalent.
• 5-7 years of experience in a Service Desk.
• ITIL Foundation certification.
• Experience with PowerShell scripting and Windows OS installs/imaging.
• Experience with Citrix and VMware.
• Experience building KB articles and technical documentation.
• Some knowledge of Spanish would be an advantage.

Responsibilities

• Provide IT service desk support to resolve incidents and requests.
• Log all requests into the ServiceDesk system and track status.
• Triage and escalate issues to appropriate IT teams.
• Assist with asset management and inventory reconciliation.
• Support procurement processes and contract adherence.
• Meet SLA targets for first response and resolution.

Skills

PowerShell scripting

Windows OS installs

Imaging

Printer management

AD permissions

Citrix troubleshooting

VMware familiarity

KB articles & docs

Spanish knowledge (advantage)

Education

High school diploma or equivalent

ITIL Foundation certification

Tools

Citrix

VMware

Job description

48forty Solutions in Houston is seeking an IT Service Delivery Analyst to support the organization's business applications and systems, including help desk and desk-side support.

You will triage incidents, log requests in ServiceDesk, manage asset inventory, and ensure SLA targets for response and resolution. The role emphasizes ITIL practices and collaboration to drive technology-enabled improvements.