IT Service Delivery Analyst: Elevate Tech Support

Resource Environmental Solutions LLC; Houston (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Resource Environmental Solutions LLC in Houston, TX, is seeking an IT Service Delivery Analyst to provide friendly, responsive tech support to RES employees. You will triage, resolve, and escalate tickets, deploy software and hardware, and maintain asset records as part of a distributed IT team.

The role requires strong customer service instincts, clear communication, and the ability to work across remote and in-office staff.

Qualifications

• Front-line customer service experience in a technology setting.
• Ability to support employees with varying levels of technical proficiency.
• Experience with software distribution and hardware diagnostics.

Responsibilities

• Triages, documents, updates, and resolves or escalates IT tickets.
• Use remote support tools to assist end users and support deployments.
• Maintain software and hardware asset records and assist in training materials.

Skills

Customer service experience

Strong communication

Technical support

Remote and in-office support

Problem-solving

Education

BS/BA preferred

GED required

Tools

Office 365

Microsoft Teams

ESRI ArcGIS

Autodesk Civil 3D

Adobe Creative Cloud

Bluebeam

Active Directory

Group Policy

MFA/EDR tools

Job description

Resource Environmental Solutions LLC in Houston, TX, is seeking an IT Service Delivery Analyst to provide friendly, responsive tech support to RES employees. You will triage, resolve, and escalate tickets, deploy software and hardware, and maintain asset records as part of a distributed IT team.

The role requires strong customer service instincts, clear communication, and the ability to work across remote and in-office staff.