IT Service Desk Specialist III

Socket.dev; Houston (TX); On-site; USD 70,000 - 72,000; Full time

Benefits offered by this job

Competitive Pay

Daily Pay

Referral Bonuses

Career Advancement

Paid Time Off

Health Insurance

401(k)

Team Environment

Job summary

48forty Solutions in Houston is seeking an IT Service Delivery Analyst to support the organization's business applications and systems, including help desk and desk-side support.

You will triage incidents, log requests in ServiceDesk, manage asset inventory, and ensure SLA targets for response and resolution. The role emphasizes ITIL practices and collaboration to drive technology-enabled improvements.

Qualifications

• High school diploma or equivalent.
• 5-7 years of experience in a Service Desk.
• ITIL Foundation certification.
• Experience with PowerShell scripting and Windows OS installs/imaging.
• Experience with Citrix and VMware.
• Experience building KB articles and technical documentation.
• Some knowledge of Spanish would be an advantage.

Responsibilities

• Provide IT service desk support to resolve incidents and requests.
• Log all requests into the ServiceDesk system and track status.
• Triage and escalate issues to appropriate IT teams.
• Assist with asset management and inventory reconciliation.
• Support procurement processes and contract adherence.
• Meet SLA targets for first response and resolution.

Skills

PowerShell scripting

Windows OS installs

Imaging

Printer management

AD permissions

Citrix troubleshooting

VMware familiarity

KB articles & docs

Spanish knowledge (advantage)

Education

High school diploma or equivalent

ITIL Foundation certification

Tools

Citrix

VMware

Job description

Overview

As an IT Service Delivery Analyst, you’ll get to provide support for the entire organization’s business applications and systems, including help desk and desk side support duties. You’ll work with your team to triage all incoming support incidents and requests to achieve resolution or elevate for support. Our company is tech forward, so this role is vital to the success of our success!

What You'll Do

• Responding positively to complaints, problems, etc. over the phone and in person related to information technology

• Manage Service Delivery/Help Desk Requests for service-related items including, but not limited to: Account Setup, Terminations and changes, Access control, password Resets, file/applications, printer, hardware diagnostics and special desktop setups

• Logs all direct calls or email requests into ServiceDesk system and update request status

• Provide support for assign systems and business applications

• Reconcile inventory across a variety of systems and statuses (in stock, in use, legal hold, etc.) as well as wiping/disposal activities.

• Managing the refresh of assets for their assigned location

• Manage and monitoring procurement activities including purchase processes, evaluation, contract adherence, legal considerations and payment conditions to avoid risk and exposure

• Meets business SLA’s for first response and resolution

• Drive business improvements through technology

• Provides solutions for trending problems

What You'll Need

• High school diploma or equivalent required

• 5-7 years of experience in a Service Desk Support function

• ITIL Foundation certification

• Demonstrated experience with process improvement and optimization utilizing existing IT systems

• Experience in PowerShell Scripting, Windows OS Installs and Imaging, Printer Management, AD Permissions, troubleshooting Citrix, and IT Asset Management

• Familiarity with CITRIX and VMWare

• Experience building KB articles and technical documentation

• Some knowledge of Spanish would be an advantage

What We Offer

• Competitive Pay, Holiday Pay, and Daily Pay – Access to your earned wages before payday!
• Referral Bonuses
• Long-Term Career Advancement
• Paid Time Off
• Medical, Dental, Vision, Basic Life, AD&D, and Short-Term & Long-Term Disability insurance for Eligible Full Time Employees
• 401(k) Retirement Plan
• Great Team Environment

What It's Like

48forty Solutions is the largest pallet management services company in North America! We provide end-to-end pallet solutions, from supply to retrieval, on-site services, reverse logistics, and packaging materials. We are truly Pallet Management Made Simple, our workforce is the heart and soul of our business, and we’re looking for our next IT Service Delivery Analyst to join our team!

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• The employee will be working at the corporate office and will be required to sit for long periods of time at a desk working on a laptop

• The noise level in the work environment is usually moderate

48forty Solutions is an equal opportunity employer.

Pay Range

USD $70,000.00 - USD $72,000.00 /Yr.