Senior IT & Security Specialist — Scale IT for AI startup

Hearth; New York (NY); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, vision options

401(k)

PTO and holidays

Parental Leave Program

Pet Insurance

Job summary

Hearth, the AI growth platform for home improvement contractors, is seeking a Senior IT and Security Specialist in NYC. You’ll own onboarding/offboarding, manage the Mac fleet, and keep our SOC2 program running smoothly while working on-site with the team.

You’ll resolve IT issues quickly (~10 tickets/day), document processes, and explore AI-powered automation to streamline support. If it fits, you may expand into Office Manager duties with compensation adjustments.

Qualifications

• Must have been the main IT point person at a company of similar size and operate independently.
• Mac fleet administration experience, ideally from another startup.
• Strong written communication; much of this role happens over Slack.
• Working knowledge of SOC2 compliance.
• Able to be on-site at our SoHo office five days a week.

Responsibilities

• Keep the team unblocked; resolve day-to-day IT tickets quickly (about 10/day).
• Own onboarding and off-boarding end-to-end and document the process.
• Run SOC2 compliance; coordinate with People Ops to stay audit-ready in Vanta.
• Manage the MAC fleet end-to-end: provisioning, deployment, MDM, security, updates, onboarding/offboarding.
• Tighten access across tools and explore AI-powered automation to reduce repetitive work.
• Grow the role potentially into Office Manager duties with compensation adjustments.

Skills

Mac fleet administration

SOC2 compliance

Written communication

IT point person

Independent without hand-holding

Tools

Okta

Job description

Hearth, the AI growth platform for home improvement contractors, is seeking a Senior IT and Security Specialist in NYC. You’ll own onboarding/offboarding, manage the Mac fleet, and keep our SOC2 program running smoothly while working on-site with the team.

You’ll resolve IT issues quickly (~10 tickets/day), document processes, and explore AI-powered automation to streamline support. If it fits, you may expand into Office Manager duties with compensation adjustments.