IT Manager — Enterprise AI Platform

Aionia Group; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Aionia Group in San Francisco is seeking an IT Manager to own the entire IT and security function from scratch. This critical role will encompass device management, security hygiene, compliance programs, and vendor management.

The ideal candidate will have at least 3 years of startup experience in IT/security and will play a pivotal role in shaping the IT infrastructure for years to come. Join a fast-growing AI platform impacting Fortune 500 clients.

Qualifications

• 3+ years of hands-on IT/security experience at a startup.
• Built or supported a SOC 2 / ISO 27001 compliance program.
• Managed IT vendors/MSPs and owned SLA relationships.
• Led security posture decisions, not just help desk.
• Network security experience: firewalls, VPNs, Wi-Fi, segmentation.
• Google Workspace admin: SSO, MFA, SCIM provisioning.

Responsibilities

• Own device management across a Mac/Apple fleet.
• Administer Google Workspace and the full SaaS & identity stack.
• Stand up and run the help desk and daily IT support.
• Maintain security hygiene across the company.
• Own a compliant program: policy authorship and audit support.
• Secure and tune local network infrastructure.
• Manage IT vendors and select partners.
• Evaluate, procure, and manage IT and security tooling.

Skills

IT/security experience at a startup

SOC 2 / ISO 27001 compliance

Managed IT vendors/MSPs

Network security experience

Managed Mac/Apple fleet

Google Workspace admin

Job description

IT Manager
Build the function. Own the stack.

Enterprise AI Platform · San Francisco, CA

About the Company

A fast‑growing AI platform serving Fortune 500 clients, processing over 40,000 tickets per day across voice, chat, and email. The company recently closed a $61M Series A and has scaled from roughly 15 to 75+ employees in under a year.

Culture is built around speed, first‑principles thinking, and pragmatic security — the goal is always to build what matters, skip what doesn’t, and never over‑engineer the process.

"This is the company’s first dedicated IT hire. No inherited playbooks, no siloed processes — just high‑impact work at an AI company serving some of the world’s largest enterprises."

The Opportunity

You’ll own the entire IT and security function — building it from scratch and defining what gets built versus skipped. You’ll operate as a team of one with full authority over the function: tooling selection, compliance, vendor management, security posture, and day‑to‑day support.

This is the kind of role that shapes how a company operates at scale. The decisions you make in the next 12 months will define IT infrastructure and security culture for years to come.

What You’ll Do

• Own device management across a Mac/Apple fleet end‑to‑end: MDM, provisioning, disk encryption, patch management, and onboarding/offboarding workflows
• Administer Google Workspace and the full SaaS & identity stack — SSO, MFA, SCIM provisioning — and enforce least‑privilege access with regular access reviews
• Stand up and run the help desk and day‑to‑day IT support: build the workflows, select the tooling, and keep employees unblocked
• Maintain security hygiene across the company: MFA, encryption, access reviews, application inventory, and install/allow‑listing policies
• Own a right‑sized compliance program (SOC 2 or similar): policy authorship, control implementation, evidence collection, and audit support — without over‑building
• Secure and tune local network infrastructure: firewalls, VPN, Wi‑Fi, segmentation, and office network performance
• Manage IT vendors and/or external MSPs — scope what to outsource, select partners, and own SLA relationships
• Evaluate, procure, and manage IT and security tooling; own the budget for the function

Requirements

• 3+ years of hands‑on IT/security experience at a startup
• Built or supported a SOC 2 / ISO 27001 compliance program
• Managed IT vendors/MSPs and owned SLA relationships
• Led security posture decisions — not just help desk or IT ops
• Network security experience: firewalls, VPNs, Wi‑Fi, segmentation
• Managed Mac/Apple fleet end‑to‑end — MDM, provisioning, patching
• First or second IT hire at a high‑growth startup, or built the IT/security function from the ground up
• Google Workspace admin: SSO, MFA, and SCIM provisioning

Nice to Have

• Incident response and vulnerability management experience
• Relevant certifications: Security+, CISSP, or CISM
• Scripting/automation for IT workflows

Traits to Avoid

• Only enterprise/large‑team IT experience with no scrappy startup background

Interview Process

1. 30‑minute conversation with the hiring team to discuss background, the role, and mutual fit.

2. Technical Interview – Deep‑dive on your IT/security experience, compliance background, and how you approach building from scratch.

3. Onsite / Final Round – Meet operations and engineering leadership. Walk through a practical scenario on scoping the IT function.