Senior IT Security Relationship Manager (Remote/Hybrid)

Jobgether; Richmond (VA); Hybrid; USD 102,000 - 138,000; Full time

Job summary

Jobgether in the United States seeks a Senior Business Relationship Manager to strengthen strategic partnerships and guide IT security service delivery within a public-sector context. You will act as a liaison among government agencies, internal teams, and external service providers, shaping solutions and decisions.

The role offers remote or hybrid flexibility with regular travel for on-site meetings and stakeholder engagement, including travel to Richmond, VA.

Qualifications

• Eight+ years of relevant professional experience in customer success, account management, or relationship-focused IT roles.
• Experience managing relationships with government agencies, internal stakeholders, and suppliers.
• Knowledge of information security and cybersecurity services and capability communication.
• Strong customer-focused mindset with ability to guide clients and resolve issues.
• Ability to understand business objectives and contribute to strategic planning and service improvements.
• Excellent verbal and written communication, with ability to influence stakeholders and present to varied audiences.
• Experience leading meetings, documenting minutes, and tracking follow-ups.
• Proficiency with CRM software and Microsoft Office tools.

Responsibilities

• Build and maintain strategic relationships with clients, government agencies, and service providers.
• Assess client objectives and service requirements, recommending solutions aligned with priorities.
• Coordinate stakeholders and facilitate communication across teams and suppliers.
• Advise on products and services, helping clients evaluate options and make decisions.
• Address client concerns and escalations, coordinating timely resolutions.
• Monitor client satisfaction and contribute to plan for service improvements and growth.
• Lead meetings (in-person or virtual) and document outcomes and next steps.
• Prepare and present recommendations and progress updates to diverse audiences.

Skills

Relationship management

Cybersecurity knowledge

Communication

Presentation

Stakeholder management

CRM software

MS Office

Travel readiness

Tools

CRM software

Microsoft Office

Job description

Jobgether in the United States seeks a Senior Business Relationship Manager to strengthen strategic partnerships and guide IT security service delivery within a public-sector context. You will act as a liaison among government agencies, internal teams, and external service providers, shaping solutions and decisions.

The role offers remote or hybrid flexibility with regular travel for on-site meetings and stakeholder engagement, including travel to Richmond, VA.