Business Relationship Manager, Sr

General Dynamics Information Technology, Inc.; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Sr. Business Relationship Manager to advance our IT security services strategy, build strong client relationships, advise on decisions, resolve escalations, and align client needs with solutions.

The BRM will maintain deep knowledge of products, lead meetings, coordinate with Virginia agencies, and contribute to strategic planning for program growth. Travel is 25-35% with hybrid/remote options in the US.

Qualifications

• 8+ years of experience in customer success, supply chain or vendor relations in IT.
• Experience as a relationship manager or in a similar role.
• Ability to build and maintain client and business relationships.
• Proficiency in Microsoft Office and CRM software.
• Excellent communication and interpersonal skills.
• Strong problem-solving and leadership abilities.
• Knowledge of Information Security/Cyber security services.
• State and Local government experience a plus.

Responsibilities

• Maintain a deep knowledge of company products and services.
• Build and maintain relationships with clients and suppliers in the VITA MSI program.
• Identify clients' needs and propose suitable solutions.
• Provide clients with consultations and guide decision-making.
• Bridge gaps between GDIT and Virginia Agencies to improve efficiency and trust.
• Resolve agency and supplier complaints, issues and escalations promptly.
• Ensure client satisfaction.
• Contribute to strategic planning for program growth and security services.
• Lead meetings and present to multiple participants in person or virtually.

Skills

Relationship management

Customer service

CRM software

Microsoft Office

Communication skills

Problem solving

Leadership

InfoSec knowledge

Tools

CRM software

Job description

Sr. Business Relationship Manager

Apply your expertise to advance the mission and optimize our business strategy as a Business Relationship Manager (BRM) at GDIT. Here, you’ll support solving some of our clients’ biggest challenges and help them grow their business.

At GDIT, people are our differentiator. We are looking for an outgoing Business Relationship Manager to help our customer foster strong relationships with internal clients for IT security services. The business relationship manager’s responsibilities include providing clients with knowledgeable advice, guiding their choices, promptly resolving complaints, escalations and ensuring client satisfaction. To be successful as a business relationship manager you should be able to build positive, long-term relationships and support clients in the decision‑making process by identifying solutions that most closely meet their needs.

Key Responsibilities

• Maintain a deep knowledge of company products and services

• Build and maintain strong relationships with prospective and existing clients as well as other suppliers in the VITA MSI program

• Identifying clients' needs and requirements and proposing suitable solutions

• Providing clients with comprehensive product/service consultations and guiding their decision‑making process

• Bridge the gaps between GDIT and Commonwealth of Virginia Agencies to improve efficiency / communication and build trust

• Resolving agency and other supplier complaints, issues and escalations efficiently and in a timely manner

• Ensuring client satisfaction

• Contribute to strategic planning sessions to align pipeline activities with new and improved security services for program growth

• Lead meetings and presenting to multiple participants in person and/or virtually

Key Skills

• 8+ years of work experience including prior roles in customer success/enablement, supply chain or vendor relations, and/or account management in the IT sector

• Experience as a relationship manager, in customer service, or a similar role

• Ability to build and maintain strong client and business relationships

• Proficiency in Microsoft Office and CRM software

• Excellent communication and interpersonal skills

• Good conflict resolution and problem‑solving skills

• Leadership skills

• Customer-oriented

• Understanding of Information Security/Cyber security services

• Excellent customer service skills

• Strong Problem solving

• Excellent communication skills

• State and Local government experience a plus

• The ability to lead meetings and take meeting minutes during in person and virtual meetings

• Comfortable presenting to varying audience sizes

Location: Hybrid or Remote with travel (estimated at 25 - 35% on site in Richmond, VA, though more may be required at times, or travel to other locations may be required).