Senior IT Project & Program Manager (Asset Management)

Pinterest; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Pinterest is seeking a strategic IT Vendor & Asset Management professional to oversee relationships with deployment and support service partners worldwide. You will lead performance, escalation handling, and SLAs while building robust metrics to drive improvements.

Key focus areas include introducing AI tools to streamline reporting, coordinating with Procurement, Finance, Legal, and Security, and planning budgets for vendor-delivered services as the team scales.

Qualifications

• Experience managing IT vendor and asset management programs.
• Ability to define and track KPIs for outsourced IT services.
• Strong collaboration with cross-functional teams (Procurement, Finance, Legal, Security).

Responsibilities

• Own day-to-day relationships with IT deployment and support service partners; drive performance and escalation resolution.
• Build and manage a metrics and reporting program for outsourced IT services; define KPIs and conduct business reviews.
• Introduce AI into workflows to accelerate vendor reporting and improve service operations.
• Partner with IT leadership on budget planning and forecasting for vendor-delivered services.
• Identify cost-savings opportunities across hardware and vendor spend; track and report savings.
• Serve as backup Scrum Lead with growth potential into primary Scrum Lead role.

Skills

Vendor management

Data-driven decisions

SLA management

Tools

Jira

Confluence

ServiceNow

Job description

• The Team: Are you passionate about asset and vendor management, service excellence, and using data to drive better outcomes?
• Join Pinterest’s IT Vendor & Asset Management team, where we manage the partnerships, tools, and metrics that keep IT service delivery running smoothly for every employee, worldwide
• In this role, you’ll take our existing managed-service model to the next level, deepening how we manage and measure our external service-delivery partners as the team scales
• Own the day-to-day relationship with Pinterest’s IT deployment and support service partners, driving performance, escalation resolution, and SLA accountability
• Build and manage a metrics and reporting program for outsourced IT services, defining KPIs and running regular business reviews to hold partners accountable to service and cost targets
• Bring AI into the team’s day-to-day workflows, using it to speed up vendor and metrics reporting and improve how we run service operations
• Partner closely with the IT Project & Program Manager team supporting global deployment and vendor operations, while owning the vendor/MSP relationships that power those services
• Partner with Procurement, Finance, Legal, and Security to manage vendor contracts, invoicing accuracy, and compliance across service partnerships
• Support asset lifecycle and recovery programs, ensuring accurate reporting and cost optimization
• Help evaluate and onboard new service-delivery capacity to extend Pinterest’s global IT support coverage as needs evolve
• Partner with IT leadership on budget planning and forecasting for vendor-delivered services
• Identify and help drive cost-savings opportunities across hardware and vendor spend (e.g., logistics/shipping efficiencies, hardware standardization), and help define how we track and report on those savings
• Serve as backup Scrum Lead for the team, with the opportunity to grow into the primary Scrum Lead role over time