Senior IT Vendor & Project Manager — AI-Driven Ops

Pinterest; San Francisco (CA); On-site; USD 110,000 - 227,000; Full time

Benefits offered by this job

Equity

Job summary

Pinterest is seeking an experienced IT Vendor/MSP Manager to oversee relationships with deployment and support partners, ensuring SLA performance and cost control. You will design KPI programs and integrate AI into daily workflows while collaborating with cross-functional teams worldwide.

The role emphasizes governance, analytics, and executive-ready communications, with a focus on optimizing hardware spend and vendor contracts. US-based applicants only.

Qualifications

• 3+ years of IT vendor/MSP management experience.
• Experience building KPI/metrics programs and translating data into recommendations.
• Experience implementing AI into day-to-day workflows with measurable impact.
• Strong written and verbal communication, able to prepare executive-ready materials.

Responsibilities

• Own day-to-day relationships with IT deployment and support service partners, driving performance and SLA accountability.
• Build and manage a metrics and reporting program for outsourced IT services with KPIs.
• Bring AI into workflows to speed up reporting and improve service operations.
• Collaborate with IT Project & Program Manager teams supporting global deployment and vendor operations.
• Coordinate with Procurement, Finance, Legal, and Security on contracts, invoicing, and compliance.
• Support asset lifecycle and cost optimization reporting.
• Assist in evaluating and onboarding new service-delivery capacity for global coverage.
• Help with budget planning and forecasting for vendor-delivered services.
• Identify cost-savings opportunities across hardware and vendor spend.

Skills

Vendor management

Analytics

Communication

Cross-functional work

AI in workflows

Education

Bachelor’s degree in Information Systems or related field

Tools

Zendesk

Job description

Pinterest is seeking an experienced IT Vendor/MSP Manager to oversee relationships with deployment and support partners, ensuring SLA performance and cost control. You will design KPI programs and integrate AI into daily workflows while collaborating with cross-functional teams worldwide.

The role emphasizes governance, analytics, and executive-ready communications, with a focus on optimizing hardware spend and vendor contracts. US-based applicants only.