Senior IT Project & Program Manager (Asset Management)

Pinterest; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Pinterest is seeking an IT Vendor & Asset Management professional to own day-to-day relationships with deployment and support service partners worldwide.

You will build KPI/metrics reporting, drive SLA accountability, and partner with IT leadership on budgeting and cost optimization while exploring AI-driven insights across global IT services.

Qualifications

• Strong analytical and reporting capabilities with KPI/metrics experience.
• Experience partnering with Procurement, Finance, Legal and Security.
• 3+ years in IT vendor/MSP management or IT asset management.
• Experience implementing AI into day-to-day workflows and measuring impact.
• Proven ability to manage outsourced/ MSP relationships at scale, including SLAs.

Responsibilities

• Own day-to-day relationships with Pinterest’s IT deployment and support service partners.
• Build and manage a metrics and reporting program for outsourced IT services.
• Bring AI into day-to-day workflows to speed up vendor and metrics reporting.
• Partner with Procurement, Finance, Legal, and Security to manage vendor contracts and compliance.
• Support asset lifecycle and recovery programs and cost optimization.

Skills

Analytical skills

KPI/metrics reporting

Cross-functional collaboration

Executive communication

AI in workflows

Vendor/MSP management

SLA & vendor governance

Education

Bachelor's degree in Information Systems or related field

Tools

Zendesk

Job description

• The Team: Are you passionate about asset and vendor management, service excellence, and using data to drive better outcomes?
• Join Pinterest’s IT Vendor & Asset Management team, where we manage the partnerships, tools, and metrics that keep IT service delivery running smoothly for every employee, worldwide
• In this role, you’ll take our existing managed-service model to the next level, deepening how we manage and measure our external service-delivery partners as the team scales
• Own the day-to-day relationship with Pinterest’s IT deployment and support service partners, driving performance, escalation resolution, and SLA accountability
• Build and manage a metrics and reporting program for outsourced IT services, defining KPIs and running regular business reviews to hold partners accountable to service and cost targets
• Bring AI into the team’s day-to-day workflows, using it to speed up vendor and metrics reporting and improve how we run service operations
• Partner closely with the IT Project & Program Manager team supporting global deployment and vendor operations, while owning the vendor/MSP relationships that power those services
• Partner with Procurement, Finance, Legal, and Security to manage vendor contracts, invoicing accuracy, and compliance across service partnerships
• Support asset lifecycle and recovery programs, ensuring accurate reporting and cost optimization
• Help evaluate and onboard new service-delivery capacity to extend Pinterest’s global IT support coverage as needs evolve
• Partner with IT leadership on budget planning and forecasting for vendor-delivered services
• Identify and help drive cost-savings opportunities across hardware and vendor spend (e.g., logistics/shipping efficiencies, hardware standardization), and help define how we track and report on those savings
• Serve as backup Scrum Lead for the team, with the opportunity to grow into the primary Scrum Lead role over time

Strong analytical and reporting skills, with experience building KPI/metrics programs and translating data into recommendationsPreferred: experience with metrics and ticketing/support tools such as ZendeskBachelor’s degree in Information Systems a related field or equivalent experienceStrong collaborator and communicator, comfortable mentoring peers and influencing outcomes without formal management authorityExperience partnering cross-functionally with Procurement, Finance, Legal, and Security3+ years of relevant experience in IT vendor/MSP management, IT asset management, or a related fieldExperience implementing AI into day-to-day workflows, with a practical approach to driving adoption and measuring impactStrong written and verbal communication skills, with the ability to prepare executive-ready materialsProven experience managing outsourced/managed service provider relationships at scale, including SLAs and vendor governance