Senior IT Program Manager - Large-Scale Projects

Northeast Grocery; City of Schenectady (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

NortheastSharedServices in the Northeast Grocery platform is seeking a Project Manager to drive large-scale IT programs and to establish a department-wide PM methodology that enables timely, impactful solutions to real business problems.

You will own the outcomes, coordinate detailed plans and budgets, manage risks, report KPI progress, and serve as the primary go-to for project details across multiple teams.

Qualifications

• Experience leading broad programs across a matrixed, globally diverse workforce.
• Experience using Agile/Scrum methodologies in a services-based environment.
• Ability to lead design and technical trade-off conversations to closure.
• Experience with Jira or other backlog management tools.
• Bachelor's degree or 12+ years managing 15+ global cross-functional teams; developer background is a plus.

Responsibilities

• Own the Outcome – focus on customer impact and articulate it in business and technical conversations.
• Take personal responsibility for the success and health of programs under your care.
• Align programs to a concise and efficient methodology and governance.
• Build and coordinate detailed project plans, resource allocations, risks/issues remediation, budgets and reporting.
• Maintain end-to-end understanding of solutions and customer journey implications.
• Manage changes in scope and customer joint-venture requests; handle risk and conflicts.
• Lead multiple concurrent projects across different teams and organizations.
• Anticipate delays and re-prioritize to meet deadlines; mitigate risks early.
• Support design reviews, facilitate phase gates, report KPIs and budgets to roadmap targets.
• Surface technical challenges and guide teams to the best customer experience.
• Coach/mentor IT project management to improve efficiency and quality of delivery.
• Set clear goals, expectations and success criteria for the team.

Skills

Organized

Curious

PMO practices

Stakeholder communication

Agile / Scrum

Education

Bachelor's degree

Tools

Jira

Job description

NortheastSharedServices in the Northeast Grocery platform is seeking a Project Manager to drive large-scale IT programs and to establish a department-wide PM methodology that enables timely, impactful solutions to real business problems.

You will own the outcomes, coordinate detailed plans and budgets, manage risks, report KPI progress, and serve as the primary go-to for project details across multiple teams.