IT Project Manager

Northeast Grocery; City of Schenectady (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

NortheastSharedServices in the Northeast Grocery platform is seeking a Project Manager to drive large-scale IT programs and to establish a department-wide PM methodology that enables timely, impactful solutions to real business problems.

You will own the outcomes, coordinate detailed plans and budgets, manage risks, report KPI progress, and serve as the primary go-to for project details across multiple teams.

Qualifications

• Experience leading broad programs across a matrixed, globally diverse workforce.
• Experience using Agile/Scrum methodologies in a services-based environment.
• Ability to lead design and technical trade-off conversations to closure.
• Experience with Jira or other backlog management tools.
• Bachelor's degree or 12+ years managing 15+ global cross-functional teams; developer background is a plus.

Responsibilities

• Own the Outcome – focus on customer impact and articulate it in business and technical conversations.
• Take personal responsibility for the success and health of programs under your care.
• Align programs to a concise and efficient methodology and governance.
• Build and coordinate detailed project plans, resource allocations, risks/issues remediation, budgets and reporting.
• Maintain end-to-end understanding of solutions and customer journey implications.
• Manage changes in scope and customer joint-venture requests; handle risk and conflicts.
• Lead multiple concurrent projects across different teams and organizations.
• Anticipate delays and re-prioritize to meet deadlines; mitigate risks early.
• Support design reviews, facilitate phase gates, report KPIs and budgets to roadmap targets.
• Surface technical challenges and guide teams to the best customer experience.
• Coach/mentor IT project management to improve efficiency and quality of delivery.
• Set clear goals, expectations and success criteria for the team.

Skills

Organized

Curious

PMO practices

Stakeholder communication

Agile / Scrum

Education

Bachelor's degree

Tools

Jira

Job description

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Schenectady, NY, US, 12308 Williamsville, NY, US, 14221

Company: NortheastSharedServices

SUMMARY

We are looking for a Project Manager to drive large-scale programs in the Northeast Grocery Platform. This position will enable optimal IT project management and resource allocation that allows delivery of timely and impactful solutions to real-world business problems. This position will be the driving force behind establishing a department-wide project-management methodology and will be involved in the most complex programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Own the Outcome – always focus on the internal and external customer impact and be able to articulate it in business and technical conversations.
• Take personal responsibility for the success and health of the programs under your care.
• Align programs and projects to a concise and efficient methodology and governance.
• Build and coordinate all aspects of IT programing, including: detailed project plans, resource allocations, risks/issues remediation, status reporting, budget management, and serve as the primary "go-to" person for project details.
• Maintain a deep, technical end-to-end understanding of the solution being built, its upstream/downstream dependencies and impacts, and the resulting customer journey experienced by our users.
• Ability to manage customer and joint venture change in scope requests, deal with conflict, and manage risk
• Lead multiple concurrent projects and programs varying in size/scope/complexity, spanning across several different teams and organizations.
• Anticipate potential schedule delays and initiate plans for alternative actions as needed; able to rearrange competing priorities to ensure deadlines are met
• Proactively identify risks in all assigned areas; work with teams and management to mitigate these risks before they become issues.
• Support cross functional design reviews and facilitate phase gates throughout the product development process and ensure completion of deliverables, report out KPI’s, progress to roadmap targets and budgets
• Understand, surface, and articulate technical challenges. Navigate the team to the option that delivers the best customer experience.
• Serve as a coach/mentor for IT project management to increase efficiency and quality of software program delivery
• "Set the table" to ensure success, and ensure all team members clearly understand the goals, expectations, and success criteria.
• Continually pursue delivery excellence by increasing team velocity, efficiency and throughput.

MINIMUM QUALIFICATIONS

• We love someone who is extremely organized with outstanding attention to detail; understands the what, why, when, how and why needed to drive outstanding solutions.
• Be curious! Understand and learn the business, technology, product, and processes without being asked.
• Understand cloud-based software development, web services, APIs, and cloud computing.
• Self-starter! Extensive program management experience with large-scale initiatives. Background in PMO-best practices a strong plus.
• Able to effectively modulate the presentation of information based on your audience: everyone from a C-level executive to an Individual Contributor.

EDUCATION AND EXPERIENCE

• Experience leading broad programs across organizations in a matrixed, globally-diverse workforce.
• Experience using Agile/Scrum methodologies in an always-on, services-based infrastructure/architecture.
• Skilled at leading design and technical trade-off conversations to closure.
• Experience with applications such as Jira, or other backlog management tools and project management tools.
• Bachelor's degree / 12+ years of proven experience in managing 15+ global cross functional teams. Previous experience as a developer is a huge plus.

Use of AI in Our Work
At Northeast Grocery, we encourage the responsible use of artificial intelligence (AI) tools to helpincrease efficiency, productivity, and quality of work. Corporate team members may be expected toleverage AI-enabled tools to support tasks such as analysis, content development, problem-solving,and process improvement. All AI use must align with company policies, data privacy standards, andethical guidelines.

PHYSICAL REQUIREMENTS

Sitting Constant 5-8 Hours

Standing Occasional 1-3 Hours

Twisting Occasional 1-3 Hours

Walking Occasional 1-3 Hours

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.