IT Project Manager

Northeast Shared Services; City of Schenectady (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Northeast Grocery is seeking a Project Manager to drive large-scale IT programs in the Northeast Grocery Platform. You will establish a department-wide PM methodology, plan detailed projects, allocate resources, and report on progress against budgets and roadmaps.

You will lead cross-functional teams across multiple groups, manage risks, dependencies and changes, and ensure timely delivery of business and customer value.

Qualifications

• Broad program leadership across matrixed, global teams.
• Agile/Scrum experience in always-on services-based infra.
• Experience with Jira or similar backlog tools.
• Bachelor's degree; 12+ years guiding 15+ cross-functional teams.

Responsibilities

• Own program governance and customer impact.
• Develop detailed project plans, budgets, risks, and status reporting.
• Coordinate cross-team delivery across multiple programs.
• Mentor IT project management practices.

Skills

Agile/Scrum

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree

Tools

Jira

Job description

We are looking for a Project Manager to drive large-scale programs in the Northeast Grocery Platform. This position will enable optimal IT project management and resource allocation that allows delivery of timely and impactful solutions to real-world business problems. This position will be the driving force behind establishing a department-wide project-management methodology and will be involved in the most complex programs.

This job is located on-site in either Buffalo or Schenectady, NY offices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Own the Outcome – always focus on the internal and external customer impact and be able to articulate it in business and technical conversations.
• Take personal responsibility for the success and health of the programs under your care.
• Align programs and projects to a concise and efficient methodology and governance.
• Build and coordinate all aspects of IT programing, including: detailed project plans, resource allocations, risks/issues remediation, status reporting, budget management, and serve as the primary “go-to” person for project details.
• Maintain a deep, technical end-to-end understanding of the solution being built, its upstream/downstream dependencies and impacts, and the resulting customer journey experienced by our users.
• Ability to manage customer and joint venture change in scope requests, deal with conflict, and manage risk
• Lead multiple concurrent projects and programs varying in size/scope/complexity, spanning across several different teams and organizations.
• Anticipate potential schedule delays and initiate plans for alternative actions as needed; able to rearrange competing priorities to ensure deadlines are met
• Proactively identify risks in all assigned areas; work with teams and management to mitigate these risks before they become issues.
• Support cross functional design reviews and facilitate phase gates throughout the product development process and ensure completion of deliverables, report out KPI’s, progress to roadmap targets and budgets
• Understand, surface, and articulate technical challenges. Navigate the team to the option that delivers the best customer experience.
• Serve as a coach/mentor for IT project management to increase efficiency and quality of software program delivery
• “Set the table” to ensure success, and ensure all team members clearly understand the goals, expectations, and success criteria.
• Continually pursue delivery excellence by increasing team velocity, efficiency and throughput.

MINIMUM QUALIFICATIONS

• We love someone who is extremely organized with outstanding attention to detail; understands the what, why, when, how and why needed to drive outstanding solutions.
• Be curious! Understand and learn the business, technology, product, and processes without being asked.
• Understand cloud-based software development, web services, APIs, and cloud computing.
• Self-starter! Extensive program management experience with large-scale initiatives. Background in PMO-best practices a strong plus.
• Able to effectively modulate the presentation of information based on your audience: everyone from a C-level executive to an Individual Contributor.

EDUCATION AND EXPERIENCE

• Experience leading broad programs across organizations in a matrixed, globally-diverse workforce.
• Experience using Agile/Scrum methodologies in an always-on, services-based infrastructure/architecture.
• Skilled at leading design and technical trade-off conversations to closure.
• Experience with applications such as Jira, or other backlog management tools and project management tools.
• Bachelor's degree / 12+ years of proven experience in managing 15+ global cross functional teams. Previous experience as a developer is a huge plus.

Use of AI in Our Work

At Northeast Grocery, we encourage the responsible use of artificial intelligence (AI) tools to help increase efficiency, productivity, and quality of work. Corporate team members may be expected to leverage AI-enabled tools to support tasks such as analysis, content development, problem-solving, and process improvement. All AI use must align with company policies, data privacy standards, and ethical guidelines.

PHYSICAL REQUIREMENTS