Senior IT Program Manager - AI-Driven Modernization

Carousel Industries of North America Inc.; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

NWN is a leading AI-powered technology solutions provider seeking a Senior Project Manager to lead IT-based business solutions delivery with quality, on time, within scope. You will manage a portfolio across Network, Collaboration, Video, and Public Safety offerings, coordinating resources and guiding project teams to successful outcomes.

The role requires 8+ years of IT project management, PMP certification, and strong budgeting/forecasting skills.

Qualifications

• Bachelor's Degree or equivalent work experience.
• PMP Certification.
• Business Analyst type experience with the ability to collect and develop business and technical requirements.
• 8+ years of experience with IT project management experience.
• 8+ years of experience developing project plans including charter, scope, project management approach, management plans, statement of work, cost estimates, schedule.
• 8+ years of experience working with cross-functional teams and staff of all levels.
• Advanced level experience managing project financials including forecasting, 3rd party cost controls, and budget baseline.
• Knowledge of PMBOK traditionally.
• Advanced level experience reorganizing large or complex projects into master and subprojects, optimizing resource assignments across projects, tracking schedules for completeness and budget on complex projects, connecting project managers, teams and data across the organization with MS Project or Excel.
• Working knowledge of ServiceNow Project Management Module (highly desirable).
• Demonstrated ability to manage multiple competing priorities.
• Excellent problem solving and negotiation skills.
• Able to provide their own transportation and travel between offices.
• Exceptional client facing communications and presentation skills.
• Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Responsibilities

• Manage a project portfolio including large-scale and/or complex projects while maintaining 80% billable utilization.
• Maintain projects across multiple Services offerings (Network, Collaboration, Video) and Service Offerings (UC Collaboration Platforms Cisco, Avaya, Microsoft and Public Safety E911).
• Drive project and portfolio success: maintain high customer satisfaction while keeping projects on schedule and within budget.
• Direct and coordinate all activities of project personnel and shared resources to ensure projects progress on schedule and within budget.
• Forecast revenue across all projects within portfolio and mitigate risks throughout the project life cycle.
• Follow NWN's Project Management delivery methodology across planning, budgeting, team leadership, risk management, communication, quality control, stakeholder management, monitoring, reporting, documentation, and change management.
• Represent NWN with contractors, suppliers, customers, departments, and other parties as required.
• Lead project teams to deliver against scoped deliverables that may include other Project Managers and sub-projects.
• Provide mentoring and/or coaching of Project Managers and Project Coordinators.
• Travel to client offices as required.
• After hour support of scheduled after hours client implementation activities.

Skills

Leadership

Cross-functional leadership

Stakeholder management

Problem solving

Negotiation

Forecasting

Budget management

PMBOK knowledge

Mentoring

Education

Bachelor's Degree or equivalent work experience

PMP Certification

Tools

MS Project

Excel

ServiceNow Project Management Module

Job description

NWN is a leading AI-powered technology solutions provider seeking a Senior Project Manager to lead IT-based business solutions delivery with quality, on time, within scope. You will manage a portfolio across Network, Collaboration, Video, and Public Safety offerings, coordinating resources and guiding project teams to successful outcomes.

The role requires 8+ years of IT project management, PMP certification, and strong budgeting/forecasting skills.