Senior Project Manager - Software & AI Enablement

National-Information-Solutions-Cooperative-; Atlanta (GA); On-site; USD 85,000 - 125,000; Full time

Job summary

National Information Solutions Cooperative (NISC) is seeking a seasoned Project Manager to lead multiple cross-functional initiatives within the Product Support organization. You will coordinate stakeholders, define objectives, and manage timelines from initiation through delivery, ensuring smooth transitions to operations.

The ideal candidate brings 6+ years of project management experience in software or product support, exceptional communication skills, and a proven ability to drive projects

Qualifications

• 6+ years of project management experience leading complex, cross-functional projects from initiation through completion.
• Experience managing multiple concurrent projects within a software, technical support, or product support environment.
• Understanding of support operations, including case workflows, escalations, service delivery, and customer communication.
• Ability to define project scope, requirements, timelines, deliverables, dependencies, and success measures.
• Experience partnering with Support, Product, Development, Operations, and other technical and business teams.
• Strong ability to manage risks, resolve issues, adapt to changing priorities, and drive accountability without direct authority.
• Excellent organizational, stakeholder-management, meeting-facilitation, and executive-communication skills.
• Proficiency with project management and collaboration tools.

Responsibilities

• Lead multiple cross-functional projects through the full project lifecycle, from initial planning and requirements gathering through implementation and transition to operational teams.
• Partner with stakeholders to define project objectives, scope, requirements, deliverables, timelines, resource needs, and success criteria.
• Develop, maintain, and communicate detailed project plans, schedules, task lists, milestones, and dependencies.
• Coordinate project activities, priorities, and resources across Product Support and other business and technical teams.
• Serve as the primary point of contact for project stakeholders, ensuring clear communication, alignment, and accountability throughout the project.
• Facilitate project meetings, document decisions, assign action items, and follow up to ensure commitments are completed.
• Monitor project progress and proactively identify, track, and communicate risks, issues, dependencies, and potential delays.
• Manage and document changes to project scope, requirements, timelines, deliverables, and priorities.
• Escalate significant risks, issues, resource constraints, scope changes, and decisions to the appropriate leaders.
• Maintain accurate and organized project documentation throughout the project lifecycle.
• Prepare and deliver project status reports, dashboards, and executive-level updates.
• Support project implementation, stakeholder readiness, and a successful transition to ongoing operational ownership.
• Identify opportunities to improve project management processes, communication, visibility, and consistency across Product Support.
• Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
• Other duties as assigned.

Skills

Project management

Cross-functional leadership

Stakeholder communication

Risk management

Executive communication

Education

Bachelor’s degree or equivalent experience

Job description

National Information Solutions Cooperative (NISC) is seeking a seasoned Project Manager to lead multiple cross-functional initiatives within the Product Support organization. You will coordinate stakeholders, define objectives, and manage timelines from initiation through delivery, ensuring smooth transitions to operations.

The ideal candidate brings 6+ years of project management experience in software or product support, exceptional communication skills, and a proven ability to drive projects