Senior Project Manager

NWN; Boston (MA); On-site; USD 110,000 - 150,000; Full time

Job summary

NWN is seeking an experienced Senior Project Manager in the Boston area to lead IT project delivery across Network, Collaboration, and Video offerings. You will manage large-scale projects, coordinate cross-functional teams, and ensure on-time, on-budget results with high customer satisfaction.

Responsibilities include planning, budgeting, risk and stakeholder management, and mentoring junior project managers. Travel to client sites and after-hours support may be required.

Qualifications

• Bachelor's degree or equivalent work experience.
• PMP Certification.
• Business Analyst type experience with the ability to collect and develop business and technical requirements.
• 8+ years of IT project management experience.
• 8+ years of experience developing project plans (charter, scope, approach, plans, SOW, cost estimates, schedule).
• 8+ years working with cross-functional teams and staff at all levels.
• Advanced level experience managing project financials (forecasting, 3rd party cost controls, budget).
• Knowledge of PMBOK best practices.
• Advanced ability reorganizing large/complex projects into master and subprojects with MS Project or Excel.
• Working knowledge of ServiceNow Project Management Module (highly desirable).
• Demonstrated ability to manage multiple priorities.
• Excellent problem solving and negotiation skills.
• Willing to provide transportation and travel between offices.
• Exceptional client-facing communications and presentation skills.
• Comfort with emerging AI tools to optimize processes.

Responsibilities

• Manage a project portfolio including large-scale and/or complex projects while maintaining 80% billable utilization.
• Maintain projects across multiple services offerings (Network, Collaboration, Video) to UC Collaboration Platforms (Cisco, Avaya, Microsoft) and Public Safety E911.
• Drive project and portfolio success: customer satisfaction while keeping projects on schedule and within budget.
• Direct and coordinate all activities of project personnel and resources to ensure progress on schedule and budget.
• Forecast revenue across all projects and mitigate risks throughout the lifecycle.
• Adhere to NWN project management delivery methodology (planning, budget, team leadership, risk management, communication, quality control, stakeholder management, monitoring, documentation, change management).
• Represent NWN with contractors, suppliers, customers, and other parties as required.
• Lead project teams to deliver against scoped deliverables and mentor project managers/coordinators.
• Travel to client offices as required and provide after-hours support as needed.

Skills

PMP Certification

IT project management

Excellent communication

Negotiation skills

Education

Bachelor's Degree or equivalent

Tools

MS Project

Excel

ServiceNow Project Management

Job description

Senior Project Manager

US-MA-Boston

Job ID: 2026-7224

Type: Regular Full-Time

# of Openings: 1

Category: CUSTOMER SUCCESS

Remote - Mid-West

Responsibilities

The Senior Project Manager is responsible for the managing and implementing of NWN IT based business solutions with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer's requirements.

Essential, key job responsibilities for this role include, but are not limited to:

• Manage a project portfolio including large-scale and/or complex projects while maintaining 80% billable utilization.
• Maintain projects across multiple Services offerings (Network, Collaboration, Video) to Service Offerings (UC Collaboration Platforms Cisco, Avaya, Microsoft and Public Safety E911
• Responsible for driving project and portfolio success: Maintaining high customer satisfaction while keeping projects on schedule and within budget.
• Direct and coordinate all activities of project personnel and shared corporate resources and partner/3rd party resources to ensure projects progress on schedule and within budget.
• Forecast revenue regularly & accurately across all projects within portfolio and mitigate any risks to those commitments throughout the project life cycle.
• NWN's Project Management delivery methodology including but not limited to:
  • Planning and Scheduling: Defining project scope, objectives, and deliverables. Creating detailed project plans, including timelines, milestones, and resource allocation.
  • Budget Management: Monitoring project budgets, controlling costs, and ensuring the project stays within financial constraints. Lastly, ensuring proper change control when scope or controls merits additional cost coverage
  • Team Leadership: Leading project teams, assigning tasks, managing resources, and fostering collaboration among team members.
  • Risk Management: Identifying potential project risks, developing mitigation strategies, and handling issues as they arise.
  • Communication: Acting as the main point of contact between stakeholders, ensuring clear and effective communication, and providing regular project updates.
  • Quality Control: Ensuring that project deliverables meet quality standards and requirements.
  • Stakeholder Management: Engaging with stakeholders to understand their needs, managing their expectations, and ensuring their satisfaction.
  • Monitoring and Reporting: Tracking project progress, using project management tools to monitor performance, and preparing status reports.
  • Documentation: Maintaining comprehensive project documentation, including plans, reports, and records which are accessible to the organization.
  • Change Management: Handling changes to the project scope, timeline, or budget and ensuring that changes are communicated and managed effectively.
• Understand and articulate all NWN service offerings and capabilities.
• Represent NWN with contractors, suppliers, customers, departments, and other parties as required.
• Leading project teams to deliver against scoped deliverables that may include other Project Managers and sub-projects.
• Ability to provide mentoring and/or coaching of Project Managers and Project Coordinators.
• Other responsibilities as assigned.

Qualifications

The following are minimum qualifications and requirements required for this role:

• Bachelor's Degree or equivalent work experience.
• PMP Certification.
• Business Analyst type experience candidate with the ability to collect and develop business and technical requirements.
• 8+ years of experience with IT project management experience.
• 8+ years of experience developing project plans including a project plan that includes the charter, scope, project management approach, management plans, statement of work, cost estimates, schedule.
• 8+ years of experience working with cross-functional teams and staff of all levels.
• Advanced level experience managing project financials including forecasting, 3rd party cost controls, and budget baseline.
• Knowledge of project management best practices (PMBOK traditionally).
• Advanced level experience (reorganizing large or complex projects into master and subprojects, optimizing resource assignments across projects, tracking schedules for completeness and budget on complex, connecting project managers, teams and data across the organization) with management tool, such as MS Project or Excel.
• Working knowledge of ServiceNow Project Management Module (highly desirable)
• Demonstrated ability to manage multiple competing priorities.
• Excellent problem solving and negotiation skills.
• Able to provide their own transportation and travel between offices.
• Exceptional client facing communications and presentation skills.
• Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Travel to client offices as required.

After hour support of scheduled after hours client implementation activities.

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

Equal Opportunity Employer, including disability/protected veterans

PI287129041