Senior IT Process Mapping & Cybersecurity Analyst

HTC Global Services; Spartanburg (SC); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Paid Time Off

401(k) matching

Group Life and Disability insurance

Professional Development opportunities

Wellness programs

Job summary

HTC Global Services seeks a Senior IT Business Analyst to map processes and document cybersecurity-related workflows. You will partner with IT leadership and SMEs to uncover undocumented processes, capture current-state mappings, and establish sustainable documentation standards across a complex IT organization.

The role supports cybersecurity, disaster recovery, knowledge transfer, and ongoing operational continuity, contributing to governance, templates, and backlog management within a

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Business, or related field or equivalent experience.
• 10+ years of business analysis experience in complex IT or technology environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder management skills.
• Advanced Microsoft 365 proficiency (Word, Excel, PowerPoint, Teams, SharePoint).
• Strong Visio skills for process mapping and workflow documentation.
• Experience collaborating with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.

Responsibilities

• Lead discovery sessions, stakeholder interviews, and facilitated workshops.
• Inventory existing IT, infrastructure, security, application, and recovery documentation.
• Analyze and document current-state business and IT processes.
• Create process maps, workflow diagrams, inventories, matrices, and analysis artifacts using Visio and Microsoft 365.
• Identify documentation gaps, process risks, and opportunities for standardization.
• Gather, validate, prioritize, and organize requirements for operational documentation.
• Collaborate with Technical Writers and IT leadership.
• Facilitate validation sessions to ensure documented processes reflect operations.
• Maintain documentation backlog, priorities, ownership, and dependencies.
• Support documentation governance, templates, review cycles, and repository organization.

Skills

Requirements elicitation

Stakeholder management

Facilitation

Interviews

Process mapping

Education

Bachelor's degree (IT/IS/Business)

Tools

Microsoft Visio

Microsoft 365

SharePoint

Job description

HTC Global Services seeks a Senior IT Business Analyst to map processes and document cybersecurity-related workflows. You will partner with IT leadership and SMEs to uncover undocumented processes, capture current-state mappings, and establish sustainable documentation standards across a complex IT organization.

The role supports cybersecurity, disaster recovery, knowledge transfer, and ongoing operational continuity, contributing to governance, templates, and backlog management within a