Senior IT Business Analyst (Process Mapping & Cybersecurity Documentation)

HTC Global Services; Spartanburg (SC); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Paid Time Off

401(k) matching

Group Life and Disability insurance

Professional Development opportunities

Wellness programs

Job summary

HTC Global Services seeks a Senior IT Business Analyst to map processes and document cybersecurity-related workflows. You will partner with IT leadership and SMEs to uncover undocumented processes, capture current-state mappings, and establish sustainable documentation standards across a complex IT organization.

The role supports cybersecurity, disaster recovery, knowledge transfer, and ongoing operational continuity, contributing to governance, templates, and backlog management within a

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Business, or related field or equivalent experience.
• 10+ years of business analysis experience in complex IT or technology environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder management skills.
• Advanced Microsoft 365 proficiency (Word, Excel, PowerPoint, Teams, SharePoint).
• Strong Visio skills for process mapping and workflow documentation.
• Experience collaborating with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.

Responsibilities

• Lead discovery sessions, stakeholder interviews, and facilitated workshops.
• Inventory existing IT, infrastructure, security, application, and recovery documentation.
• Analyze and document current-state business and IT processes.
• Create process maps, workflow diagrams, inventories, matrices, and analysis artifacts using Visio and Microsoft 365.
• Identify documentation gaps, process risks, and opportunities for standardization.
• Gather, validate, prioritize, and organize requirements for operational documentation.
• Collaborate with Technical Writers and IT leadership.
• Facilitate validation sessions to ensure documented processes reflect operations.
• Maintain documentation backlog, priorities, ownership, and dependencies.
• Support documentation governance, templates, review cycles, and repository organization.

Skills

Requirements elicitation

Stakeholder management

Facilitation

Interviews

Process mapping

Education

Bachelor's degree (IT/IS/Business)

Tools

Microsoft Visio

Microsoft 365

SharePoint

Job description

Job Description

Senior IT Business Analyst (Process Mapping & Cybersecurity Documentation)

Position Overview

Join a large-scale documentation recovery and cybersecurity initiative focused on improving operational resilience across a complex IT organization. This role partners directly with IT leadership and technical subject-matter experts to discover undocumented processes, create detailed workflow documentation, identify operational gaps, and establish sustainable documentation standards.

The work produced in this engagement will directly support cybersecurity, disaster recovery, knowledge transfer, and long-term operational continuity.

What You'll Do

• Lead discovery sessions, stakeholder interviews, and facilitated workshops
• Inventory existing IT, infrastructure, security, application, and recovery documentation
• Analyze and document current-state business and IT processes
• Create process maps, workflow diagrams, inventories, matrices, and analysis artifacts using Microsoft Visio and Microsoft 365
• Identify documentation gaps, process risks, and opportunities for standardization
• Gather, validate, prioritize, and organize requirements for operational documentation
• Collaborate closely with Technical Writers and IT leadership
• Facilitate validation sessions to ensure documented processes accurately reflect operations
• Maintain documentation backlog, priorities, ownership, and dependencies
• Support documentation governance, templates, review cycles, and repository organization

Required Qualifications

• Bachelor's degree in Information Technology, Information Systems, Business, or a related field, or equivalent relevant professional experience
• 10+ years of business analysis experience in complex IT or technology environments
• Strong requirements elicitation, interviewing, facilitation, and stakeholder management skills
• Advanced Microsoft 365 proficiency, including Word, Excel, PowerPoint, Teams, and SharePoint
• Strong Microsoft Visio skills for process mapping and workflow documentation
• Experience collaborating with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines

Preferred Qualifications

• Experience with documentation recovery, knowledge management, or process standardization initiatives
• Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service management processes
• Experience with SharePoint documentation repositories and governance
• Familiarity with ITIL, NIST, CIS, or similar frameworks
• Government or other highly regulated environment experience
• CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable certification

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

#BusinessAnalyst #SeniorBusinessAnalyst #ITBusinessAnalyst #BusinessSystemsAnalyst #ProcessMapping #MicrosoftVisio #RequirementsGathering #StakeholderManagement #Cybersecurity