Business Analyst

HTC Global Services, Inc.; Madison (WI); Hybrid; USD 95,000 - 135,000; Full time

Job summary

HTC Global Services, Inc. in Madison, WI seeks a Senior Business Analyst to lead digital product delivery within agile teams. Translate complex business needs into actionable user stories, collaborate with Product Owners, Engineering, UX, and QA, and drive backlog refinement and acceptance criteria.

The role emphasizes requirements analysis, process optimization, and mentoring junior analysts, with onsite work at our Madison location. Strong communication and stakeholder management are essential.

Qualifications

• 10+ years BA experience in digital product or servicing environments.
• Strong experience in Agile/Scrum delivery teams.
• Proven ability to write acceptance criteria, process flows, and FRs.
• Experience partnering with Product Owners, Engineering, QA, and stakeholders.
• Analytical, problem-solving, and communication skills.
• Facilitating stakeholder workshops and requirement sessions.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience using Jira and Confluence.

Responsibilities

• Lead discovery sessions and gather requirements.
• Translate business needs into user stories and acceptance criteria.
• Collaborate with Product Owners to refine backlog items.
• Work with Engineering and QA throughout the delivery lifecycle.
• Analyze processes and identify improvement opportunities.
• Create process flows, business rules, and functional documentation.
• Support sprint planning, backlog grooming, demos, and UAT.
• Coordinate with stakeholders to drive alignment and delivery.
• Perform impact analysis for system, process, and integration changes.
• Mentor junior analysts and contribute to BA best practices.

Skills

Business Analysis

Agile Delivery

Requirements Management

Stakeholder Management

Process Mapping

User Story Writing

UAT Support

Communication & Facilitation

Problem Solving

Cross-functional Collaboration

Tools

Jira

Confluence

Postman

Visio

Miro

Job description

Location: Madison (WI) | Employment Type: Full Time - 40 hours per week | Job Level: T6 | Work Preference: Onsite at work location address | Job Code: 244910

Job Description:

Senior Business Analyst – Digital Products & Agile Delivery

Position Overview

This role offers the opportunity to help deliver customer-centric digital solutions while partnering closely with Product Owners, Engineering, UX, Operations, and business stakeholders. The ideal candidate brings strong experience in Agile delivery, requirements analysis, process optimization, and translating complex business needs into actionable solutions.

What You'll Do / Key Responsibilities

• Lead discovery sessions and gather business and functional requirements.
• Translate business needs into clear user stories and acceptance criteria.
• Collaborate with Product Owners to refine and prioritize backlog items.
• Work closely with Engineering and QA teams throughout the delivery lifecycle.
• Analyze existing business processes and identify improvement opportunities.
• Create process flows, business rules, and functional documentation.
• Support sprint planning, backlog grooming, demos, and UAT activities.
• Coordinate with cross-functional stakeholders to drive alignment and delivery.
• Perform impact analysis for system, process, and integration changes.
• Ensure requirements are complete, testable, and aligned with business goals.
• Support production issue analysis and resolution when needed.
• Mentor junior analysts and contribute to Business Analyst best practices.

Required Qualifications

• 10+ years of Business Analyst experience, preferably in digital product or servicing environments.
• Strong experience working in Agile/Scrum delivery teams.
• Proven ability to write:
• Acceptance criteria
• Process flows
• Functional requirements
• Experience partnering with Product Owners, Engineering, QA, and business stakeholders.
• Strong analytical, problem-solving, and communication skills.
• Experience facilitating stakeholder workshops and requirement sessions.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience using Jira and Confluence.

Preferred Qualifications

• Experience in digital servicing, customer service platforms, or self-service applications.
• Knowledge of APIs, integrations, and system workflows.
• Experience with customer journey mapping and process optimization.
• Exposure to UX/UI collaboration.
• Basic data analysis experience.
• Experience with tools such as Postman, Visio, or Miro.
• Domain experience in property and casualty insurance.

Key Skills

• Business Analysis
• Agile Delivery
• Requirements Management
• Stakeholder Management
• Process Mapping
• User Story Writing
• UAT Support
• Communication and Facilitation
• Problem Solving
• Cross-functional Collaboration

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

At HTC Global Services, our culture is an embodiment of who we are – a value-led organizationcommitted to success of our people and customers.

• Hybrid and Workplace flexibility
• Work-Life-Balance
• Well-defined career development plan
• Rewards & Recognition program
• L&D focuses on upskilling
• Hands-on experience on Emerging Technologies and Digital Transformation
• Career Mobility programs