Senior Technology Services Analyst & Process Innovator

TXU Energy; Irving (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Vistra is seeking a Principal Analyst in Technology Services to define, drive, and improve documentation and processes across enterprise applications. The role collaborates with business and technology teams to enhance user experience, automate workflows, and implement performance metrics.

Strong communication and analytical skills are essential to share insights with senior leaders. It requires 12–15 years of experience and relevant certifications (ITIL/CSM/AWS).

Qualifications

• 12–15 years of professional experience in technology or business fields.
• Certifications such as ITIL, CSM, AWS are a plus.
• Proven ability to manage enterprise-wide initiatives.
• Ability to design and create metrics for improved measurement and reporting.
• Strong analytical and communication skills.

Responsibilities

• Drive daily operational activities and measure process quality and compliance.
• Employ statistical methods to analyze and configure applications to improve customer experience.
• Identify and implement automation and continuous improvement initiatives in ITIL-aligned processes.
• Engage business users and teams to ensure effective application use and future value.
• Design and create metrics for improved measurement and reporting.

Skills

Process improvement

Statistical analysis

Executive communication

Stakeholder management

Attention to detail

Education

College degree

Tools

Secure Controls Framework

AWS

Job description

Vistra is seeking a Principal Analyst in Technology Services to define, drive, and improve documentation and processes across enterprise applications. The role collaborates with business and technology teams to enhance user experience, automate workflows, and implement performance metrics.

Strong communication and analytical skills are essential to share insights with senior leaders. It requires 12–15 years of experience and relevant certifications (ITIL/CSM/AWS).