Senior IT Process & Automation Leader

TXU Energy (Vistra Corp); Irving (TX); On-site; USD 110,000 - 165,000; Full time

Job summary

Vistra Corporate Services Company in Irving, Texas seeks a Principal Analyst to drive process improvements, configure applications, and enable IT governance. You will train business and technology users, measure performance, and partner with stakeholders to deliver enterprise-wide improvements.

The role emphasizes data-driven decision making, stakeholder engagement, and mentoring less experienced colleagues in a fast-paced technology environment.

Qualifications

• 12-15 years professional experience in a technology or business field.
• Professional certifications a plus (e.g., ITIL, CSM, AWS)
• Proven ability to manage enterprise-wide initiatives
• Proven ability to identify, design and create metrics for improved measurement and reporting.
• Ability to employ statistical methods and tools to analyze and improve the customer experience.
• Demonstrated ability to be trustworthy and dependable
• Ability to learn quickly, be self motivated to improve knowledge and tackle new challenges
• Superior organizational skills, communication skills, and attention to detail required
• Skilled at creating executive-level communications and presenting to and interacting with leaders
• Must demonstrate an energetic, hands-on, enthusiastic, results-oriented approach as a team player, capable of adding significant value to the existing team.
• Must be comfortable sharing ideas and finding innovative ways to resolve challenges
• Proven ability to build support among peers and create positive relationships with peers and stakeholders.
• Proactively seek learning opportunities to develop better understand department and enterprise goals.
• Experience gained through college degree programs and or certification

Responsibilities

• Drive daily operational activities and measure process quality and compliance to help simplify and automate work.
• Employ statistical methods and tools to analyze and configure applications to improve the customer experience, provide practical solutions to problems, and add business value.
• Identify, evaluate, and implement automation and continuous improvement initiatives in support of ITIL-aligned processes.
• Engage business users, process owners, architecture and development teams to ensure effective application use and evaluate enhancements to deliver future value.
• Manage delivery of enterprise-wide initiatives related to the applications and processes supported by the team.
• Drive positive working relationships with technology teams, business teams, and vendors in order to promote alignment between functions.
• Design and create metrics for improved measurement and reporting.
• Create and update documentation and conduct testing to ensure the systems work as expected.
• Apply Vistra value drivers to identify and deliver innovative value creation ideas.
• Consult with managers and stakeholders to identify opportunities to increase adoption and communication of TS processes through training and engagement.
• Demonstrate knowledge of industry-related and emerging technologies to contribute to business case development for new ideas.
• Apply understanding of financial principles to team initiatives and contribute to business case development for new ideas.
• Provide domain guidance to less experienced team members.

Skills

Process improvement

Stakeholder engagement

Analytical thinking

Statistical methods

Training & mentoring

IT governance

Communication to executives

Education

ITIL/CMM AWS certifications

Bachelor's degree in a technical field

Tools

Excel

SQL

Data visualization tools

Job description

Vistra Corporate Services Company in Irving, Texas seeks a Principal Analyst to drive process improvements, configure applications, and enable IT governance. You will train business and technology users, measure performance, and partner with stakeholders to deliver enterprise-wide improvements.

The role emphasizes data-driven decision making, stakeholder engagement, and mentoring less experienced colleagues in a fast-paced technology environment.