Senior IT Process & Analytics Lead

Vistra Corp.; Irving (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Vistra Corporate Services Company in Irving, Texas seeks a Principal Analyst to identify, define, and drive documentation and process improvements for Technology Services. The role will leverage relationships with business and technology users to enhance processes and user experience.

The ideal candidate will have 12–15 years of experience, experience managing enterprise initiatives, and a track record in analytics, process improvement, and stakeholder engagement.

Qualifications

• 12–15 years of professional experience in technology or business fields.
• Certifications such as ITIL, CSM, AWS are a plus.
• Proven ability to manage enterprise-wide initiatives.
• Strong ability to define metrics and improve reporting.

Responsibilities

• Drive daily operational activities and measure process quality and compliance.
• Analyze and configure applications to improve customer experience and add business value.
• Identify and implement automation and continuous improvement initiatives.
• Engage business users, architecture and development teams to ensure effective application use.
• Manage delivery of enterprise-wide initiatives and drive value creation.
• Develop and deliver executive communications and training to improve adoption of processes.

Skills

Analytical thinking

Stakeholder collaboration

Process improvement

Data analysis

Leadership

Job description

Vistra Corporate Services Company in Irving, Texas seeks a Principal Analyst to identify, define, and drive documentation and process improvements for Technology Services. The role will leverage relationships with business and technology users to enhance processes and user experience.

The ideal candidate will have 12–15 years of experience, experience managing enterprise initiatives, and a track record in analytics, process improvement, and stakeholder engagement.