Senior Tech Services Process & Automation Analyst

Vistra Corporate Services Company; Beaver Valley (PA); On-site; USD 100,000 - 140,000; Full time

Job summary

Vistra Corporate Services Company seeks an Analyst V to drive documentation, process improvements, and application configuration within Technology Services. You will train users, lead cross-team initiatives, and apply financial principles to deliver value.

The role requires 5–7 years in tech or business, and certifications like ITIL, CSM, or AWS. You will partner with business units and vendors to enhance service quality and system availability.

Qualifications

• College degree or certifications in business or technology field.
• 5-7 years professional experience in a technology or business field.
• Professional certifications (e.g., ITIL, CSM, AWS).

Responsibilities

• Facilitate daily operational activities and measure process quality and compliance.
• Employ statistical methods to analyze and configure applications to improve the customer experience and provide practical solutions to problems.
• Identify, evaluate, and implement automation and continuous improvement ideas supporting ITIL-aligned processes.
• Partner with business users, process owners, architecture and development teams to ensure effective application use.
• Lead, track, and communicate status of cross-team initiatives.
• Develop and maintain positive working relationships with technology teams, business teams, and vendors in order to promote alignment between functions.
• Design and create metrics for improved measurement and reporting.
• Create and update documentation.
• Understand and apply Vistra value drivers to identify and deliver innovative value creation ideas.
• Train the TS and end user community to increase adoption and communication of TS processes.
• Apply understanding of financial principles to team initiatives.
• Provide domain guidance to less experienced team members.

Skills

Leadership

Process improvement

Stakeholder communication

Training & mentoring

Team collaboration

Education

College degree or certifications in business/tech

Job description

Vistra Corporate Services Company seeks an Analyst V to drive documentation, process improvements, and application configuration within Technology Services. You will train users, lead cross-team initiatives, and apply financial principles to deliver value.

The role requires 5–7 years in tech or business, and certifications like ITIL, CSM, or AWS. You will partner with business units and vendors to enhance service quality and system availability.