Senior IT Platform Engineer - AI-Driven Services

Inside Lvmh; Northern (KY); Hybrid; USD 213,624,000 - 237,360,000; Full time

Benefits offered by this job

Health insurance

401k with matching

Paid time off

Discount on Sephora products

Mental health resources

Tuition reimbursement

Job summary

Sephora in San Francisco, CA, is seeking a Senior Engineer, IT Services to design and deliver enterprise-grade technology platforms powering Sephora's operations at scale. You will build secure, scalable solutions across ServiceNow, Jira, and Confluence, while leading AI-first engineering workflows and ensuring operational excellence.

Join a team that values collaboration, responsible technology, and continuous innovation.

Qualifications

• 5–7 years of software/platform engineering experience.
• Hands-on expertise with ServiceNow and Atlassian products.
• Experience applying AI agents and prompt engineering in engineering workflows.

Responsibilities

• Platform engineering and solution delivery for IT services.
• Production-ready code, configurations, and integrations with AI agent support.
• Troubleshoot complex production issues (L3+); ensure reliability.
• Collaborate with analysts, architects, and product partners to translate needs into solutions.
• Mentor teammates on prompt engineering and SDLC best practices.

Skills

ServiceNow

Jira

Confluence

AI-first engineering

Platform engineering

Prompt engineering

Stakeholder communication

Tools

ServiceNow

Jira

Confluence

Job description

Sephora in San Francisco, CA, is seeking a Senior Engineer, IT Services to design and deliver enterprise-grade technology platforms powering Sephora's operations at scale. You will build secure, scalable solutions across ServiceNow, Jira, and Confluence, while leading AI-first engineering workflows and ensuring operational excellence.

Join a team that values collaboration, responsible technology, and continuous innovation.