Senior Engineer - AI-Driven IT Services Platform

SEPHORA; San Francisco (CA); On-site; USD 140,000 - 210,000; Full time

Job summary

Sephora in San Francisco is seeking a Senior Engineer, IT Services to design and deliver enterprise-grade technology platforms powering Sephora's operations at scale. You will work across ServiceNow, Atlassian (Jira, Confluence) and AI-first engineering workflows, ensuring secure, scalable solutions while maintaining production reliability and strong stakeholder partnerships.

You'll mentor teammates, share reusable patterns, and influence the SDLC with a focus on responsible AI and continuous

Qualifications

• 5–7 years of software/platform engineering experience with ServiceNow and Atlassian products.
• Experience applying AI agents to engineering workflows and context management.

Responsibilities

• Design, build, configure, and support IT Services platforms and integrations.
• Write readable, testable code and validate AI outputs for correctness.
• Troubleshoot and resolve complex production issues across platforms.
• Collaborate with analysts, architects, product partners, and engineers to translate needs.
• Mentor teammates on prompt engineering and responsible AI practices.

Skills

Platform engineering

ServiceNow

Jira

Confluence

AI-first engineering

Tools

ServiceNow

Jira

Confluence

Job description

Sephora in San Francisco is seeking a Senior Engineer, IT Services to design and deliver enterprise-grade technology platforms powering Sephora's operations at scale. You will work across ServiceNow, Atlassian (Jira, Confluence) and AI-first engineering workflows, ensuring secure, scalable solutions while maintaining production reliability and strong stakeholder partnerships.

You'll mentor teammates, share reusable patterns, and influence the SDLC with a focus on responsible AI and continuous