Senior IT Ops Lead (Tier 3): POS/WMS & Hybrid Identity

Cavender Stores Ltd.; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Cavender’s is seeking a Senior IT Operations Support Specialist (Level 3) to provide advanced operational support across store technology, warehouse, and corporate systems. You will serve as the highest escalation point for non-development issues, coordinating with owners, developers, and security teams to resolve complex incidents affecting retail stores and distribution centers.

This role emphasizes operational stability, on-call coverage, and cross-system troubleshooting, including Microsoft

Qualifications

• Bachelor’s degree in Information Technology or equivalent experience.
• 5+ years in IT operations or enterprise support environments, multi-location.
• Experience with POS, warehouse systems, and enterprise apps.
• Troubleshoot complex issues across hybrid on-prem and cloud environments.
• Experience with ITSM, incident/problem/change processes.
• Strong communication and documentation across teams.
• On-call rotations and up to 15% travel to stores/DCs as needed.
• Based in the DFW, Houston, or Austin, TX metro areas.

Responsibilities

• Provide Tier 3 escalation for complex incidents affecting store tech and ERP.
• Troubleshoot infrastructure, endpoint, identity, network, and apps.
• Lead outage response with cross-team coordination.
• Coordinate code-level changes with owners and development teams.
• Support hybrid identity, including AD and Entra ID.
• Diagnose authentication and synchronization issues in hybrid envs.
• Manage store/corporate networking and VPN/Firewalls.
• Document RCAs, runbooks, and troubleshooting guides.
• Mentor Level 1–2 staff and participate in training.
• Contribute to automation, monitoring, and after-hours readiness.

Skills

Incident management

Cross-team coordination

Hybrid IT environments

Documentation

On-call support

Education

Bachelor’s degree in Information Technology or related field

Tools

NinjaOne RMM

ManageEngine MDM

ServiceNow ITSM

Microsoft 365

Azure Active Directory (Entra ID)

Fortinet SD-WAN

SASE networking

Job description

Cavender’s is seeking a Senior IT Operations Support Specialist (Level 3) to provide advanced operational support across store technology, warehouse, and corporate systems. You will serve as the highest escalation point for non-development issues, coordinating with owners, developers, and security teams to resolve complex incidents affecting retail stores and distribution centers.

This role emphasizes operational stability, on-call coverage, and cross-system troubleshooting, including Microsoft