Hands-On IT Operations Manager — Lead Tech & Systems

HomeWAV, LLC; St. Louis (MO); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Parental Leave

401(k) plan

Paid time off

Career development

Employee discounts

Job summary

HomeWAV, LLC is seeking a hands‑on IT Operations Manager to lead internal IT operations and the Tier 2 Technical Support team supporting technology deployed in customer facilities. This working‑manager role emphasizes hands‑on problem solving, people development, and ongoing system improvement.

The candidate will blend strong systems knowledge with practical leadership, guiding priorities and escalations while staying close to the technical work and day‑to‑day operations.

Qualifications

• 5+ years of progressive experience in IT infrastructure, systems administration, or related IT operations.
• 2+ years of experience leading technical staff and mentoring team members.
• Experience troubleshooting complex issues in a service‑oriented environment.

Responsibilities

• Lead the internal IT and Tier 2 Technical Support teams, shaping service quality and continuous learning.
• Manage day‑to‑day staffing, prioritization, escalations, and performance feedback for technical staff.
• Oversee ticket prioritization, escalations, and coordination with Tier 1 support to ensure timely resolution.
• Collaborate with Product, Engineering, and other teams to support reliable service delivery.
• Maintain documentation, playbooks, and operational procedures to improve efficiency.

Skills

IT operations

Team leadership

Technical troubleshooting

Documentation

Education

Bachelor’s degree in Information Technology/Computer Science

Tools

Azure AD/Entra ID

MFA/SSO

Intune/Endpoint Manager

Defender/ security tools

Job description

HomeWAV, LLC is seeking a hands‑on IT Operations Manager to lead internal IT operations and the Tier 2 Technical Support team supporting technology deployed in customer facilities. This working‑manager role emphasizes hands‑on problem solving, people development, and ongoing system improvement.

The candidate will blend strong systems knowledge with practical leadership, guiding priorities and escalations while staying close to the technical work and day‑to‑day operations.