Hybrid IT Support Specialist — White-Glove + POS

Tandy Leather; Fort Worth (TX); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Bonus programs

Paid holidays

Paid time off

Health coverage

401(k) plan

Employee discounts

Job summary

Tandy Leather is seeking a skilled IT Support Specialist to serve corporate offices, a distribution center, and retail stores. You will resolve Tier 2 tickets, support Zebra devices, and maintain ITSM processes across a hybrid Entra ID/Active Directory environment with Intune and NinjaOne.

You will engage with executives, provide desk-side and conference room support, and contribute to IT projects while ensuring service levels and high customer satisfaction.

Qualifications

• 4–6 years of hands-on IT support experience.
• Hybrid Windows AD and Entra ID, including migration/SSO.
• MDM experience, preferably Intune and NinjaOne.
• ERP exposure such as Dynamics 365 BC.
• Experience with Zebra devices and printers.
• Strong white-glove service for executives.
• Experience configuring Meraki and Catalyst networking.
• POS systems and peripherals in retail.
• Proficient in Windows, Microsoft 365, and endpoint management.
• Excellent troubleshooting and communication skills.
• Highly organized with strong prioritization.

Responsibilities

• Handle service desk incidents and requests within SLA; document work in ITSM.
• Provide hands-on and phone support for computers, peripherals, POS, and network equipment.
• Act as a technical resource for high-priority issues; perform advanced troubleshooting.
• Administer user accounts, permissions in Entra (Azure AD) and IAM systems.
• Install and troubleshoot hardware, software, and mobile devices via RMM/MDM.
• Deliver white-glove support to corporate staff and leadership, including onboarding.
• Write knowledge base articles and promote self-service.
• Manage ITSM queues, workflows, SLAs, automation rules, and reporting.
• Contribute to IT projects affecting service desk operations and retail tech.

Skills

IT support

Active Directory

Entra ID

Intune

NinjaOne

Meraki

Cisco Catalyst

POS systems

Windows OS

Microsoft 365

Tools

RMM/MDM

Freshservice

Jira Service Management

Azure AD

Job description

Tandy Leather is seeking a skilled IT Support Specialist to serve corporate offices, a distribution center, and retail stores. You will resolve Tier 2 tickets, support Zebra devices, and maintain ITSM processes across a hybrid Entra ID/Active Directory environment with Intune and NinjaOne.

You will engage with executives, provide desk-side and conference room support, and contribute to IT projects while ensuring service levels and high customer satisfaction.