Senior IT Ops & Incident Lead (POS/WMS)

Cavender Stores Ltd.; Dallas (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

Cavender's Senior IT Operations Support Specialist (Level 3) provides advanced operational support for store systems, infrastructure, and enterprise apps across Cavender’s footprint in retail, offices, and warehouses.

As the highest escalation point for non-development incidents, you will coordinate with owners, developers, and security teams to restore services quickly, maintain stability, and document RCA findings for continuous improvement.

Qualifications

• Bachelor’s degree in Information Technology or equivalent experience.
• 5+ years in IT operations or enterprise support.
• Experience with retail/multi-location operations preferred.
• Strong analytical, communication, and documentation skills.

Responsibilities

• Serve as Tier 3 escalation for complex incidents across POS, warehouse, and enterprise apps.
• Troubleshoot across infrastructure, identity, network, and applications.
• Lead high-impact outage response and incident coordination.
• Mentor Level 1/2 staff and participate in on-call rotations.

Skills

IT operations

Incident management

Documentation

Communication

Team coordination

Education

Bachelor’s degree in Information Technology

Tools

ServiceNow

Fortinet

Microsoft 365

SD-WAN

Job description

Cavender's Senior IT Operations Support Specialist (Level 3) provides advanced operational support for store systems, infrastructure, and enterprise apps across Cavender’s footprint in retail, offices, and warehouses.

As the highest escalation point for non-development incidents, you will coordinate with owners, developers, and security teams to restore services quickly, maintain stability, and document RCA findings for continuous improvement.