Senior IT Operations & Security Manager

AC&T; Hagerstown (MD); On-site; USD 95,000 - 130,000; Full time

Job summary

AC&T is seeking an experienced IT Manager to oversee technology operations, security, and infrastructure at the Corporate Office in Hagerstown, MD. The role requires hands-on leadership, strong problem-solving, and the ability to align IT with business goals.

You will drive IT projects, manage budgets and vendors, and mentor staff while implementing robust security and disaster recovery processes. Excellent communication and leadership are essential for success.

Qualifications

• Bachelor’s degree in IT, CS, IS, or related field; equivalent professional experience may be considered.
• 5+ years in IT operations, systems, or network administration.
• Experience in IT management or supervision.
• Strong knowledge of networks, servers, operating systems, hardware, and software.
• Experience with cybersecurity, data backups, disaster recovery, and user access management.
• Experience managing technology projects, vendors, and IT budgets.
• Excellent communication, organizational, and leadership abilities.

Responsibilities

• Oversee daily IT systems, networks, servers, and hardware.
• Ensure the reliability, availability, and performance of business-critical technology systems.
• Manage installation, configuration, maintenance, and upgrades of computer equipment, software, and network infrastructure.
• Develop and maintain IT security policies and procedures.
• Monitor and address cybersecurity risks, vulnerabilities, and potential threats.
• Ensure company data is protected through backup, recovery, and disaster recovery procedures.
• Oversee technical support for employees experiencing hardware, software, network, or system issues.
• Troubleshoot and resolve complex technical problems.
• Establish procedures to ensure timely and effective resolution of IT requests.
• Provide guidance and training to employees on company technology systems and applications.
• Evaluate existing technology systems and recommend improvements to increase efficiency and productivity.
• Manage IT projects, system implementations, upgrades, and technology integrations.
• Research emerging technologies and make recommendations based on business needs and cost-effectiveness.
• Plan for future technology needs and infrastructure improvements.
• Lead, supervise, and develop IT staff, as applicable.
• Establish priorities, performance expectations, and procedures for IT operations.
• Manage relationships with technology vendors, service providers, and consultants.
• Negotiate service agreements and monitor vendor performance.
• Communicate IT issues, project updates, and technology recommendations to company leadership.

Skills

IT leadership

Cybersecurity

Budget management

Vendor management

Network administration

Troubleshooting

Communication

Education

Bachelor's degree in IT/CS

Job description

AC&T is seeking an experienced IT Manager to oversee technology operations, security, and infrastructure at the Corporate Office in Hagerstown, MD. The role requires hands-on leadership, strong problem-solving, and the ability to align IT with business goals.

You will drive IT projects, manage budgets and vendors, and mentor staff while implementing robust security and disaster recovery processes. Excellent communication and leadership are essential for success.