Senior IT Operations Manager - On-Site

VetJobs; Anniston (AL); In loco; USD 79.000 - 135.000; Tempo pieno

Descrizione del lavoro

VetJobs in Anniston, Alabama, is seeking an IT Operations Manager to oversee the IT Operations department, providing Tier 1–3 support, network and server administration, and procurement coordination.

The role requires 7+ years in IT Help Desk/Service Desk, leadership ability, and U.S. citizenship with DHS Public Trust eligibility. On-site position with a salary range aligned to market payouts.

Competenze

• Must be a United States Citizen.
• Must be eligible to obtain DHS Public Trust Entrance on Duty (EOD) clearance.
• 7+ years of professional work experience in IT Help Desk/Service Desk.
• Strong leadership skills for an empowered, collaborative team.

Mansioni

• Management and oversight of IT Operations department.
• Management, assignment and monitoring of work orders.
• Management and coordination of work schedules.
• QA of provided work and services.
• QA and coordination of procurement and storage of inventory and materials.
• Strategic planning and management to identify opportunities for continuous improvement.
• Establish and coordinate project plans for major and high-profile projects.
• Establish and maintain operational process and procedure documentation.
• Provide training to new hires and existing staff of new processes and technology.

Conoscenze

Leadership

Clearance eligibility

IT help desk

Formazione

Associate/Bachelor in CS/ CIS or IT

Strumenti

Cisco Call Manager

Unity

Active Directory

Descrizione del lavoro

VetJobs in Anniston, Alabama, is seeking an IT Operations Manager to oversee the IT Operations department, providing Tier 1–3 support, network and server administration, and procurement coordination.

The role requires 7+ years in IT Help Desk/Service Desk, leadership ability, and U.S. citizenship with DHS Public Trust eligibility. On-site position with a salary range aligned to market payouts.