IT Operations Manager - Anniston AL

VetJobs; Anniston (AL); On-site; USD 79,000 - 135,000; Full time

Job summary

VetJobs in Anniston, Alabama, is seeking an IT Operations Manager to oversee the IT Operations department, providing Tier 1–3 support, network and server administration, and procurement coordination.

The role requires 7+ years in IT Help Desk/Service Desk, leadership ability, and U.S. citizenship with DHS Public Trust eligibility. On-site position with a salary range aligned to market payouts.

Qualifications

• Must be a United States Citizen.
• Must be eligible to obtain DHS Public Trust Entrance on Duty (EOD) clearance.
• 7+ years of professional work experience in IT Help Desk/Service Desk.
• Strong leadership skills for an empowered, collaborative team.

Responsibilities

• Management and oversight of IT Operations department.
• Management, assignment and monitoring of work orders.
• Management and coordination of work schedules.
• QA of provided work and services.
• QA and coordination of procurement and storage of inventory and materials.
• Strategic planning and management to identify opportunities for continuous improvement.
• Establish and coordinate project plans for major and high-profile projects.
• Establish and maintain operational process and procedure documentation.
• Provide training to new hires and existing staff of new processes and technology.

Skills

Leadership

Clearance eligibility

IT help desk

Education

Associate/Bachelor in CS/ CIS or IT

Tools

Cisco Call Manager

Unity

Active Directory

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Clearance Level - Must Be Able to Obtain
Public Trust

U.S. Person Required
Yes

Travel Percentage
<10%

Clearance Level - Must Currently Possess
Public Trust

U.S. Citizenship Required
Yes

Is Relocation Available
No

Summary

The IT Operations Manager provides oversight and direction for daily operations of the IT Operations department which provides Tier 1, 2 and 3 level support to include but not limited to support for end user desktops and laptops, printers, copiers and fax machines; A/V equipment, network administration; server administration; and inventory and materials coordination.

Responsibilities

• Management and oversight of IT Operations department to include but not limited to the following:
• Management, assignment and monitoring of work orders.
• Management and coordination of work schedules.
• QA of provided work and services.
• QA and coordination of procurement and storage of inventory and materials.
• Strategic planning and management to identify opportunities for continuous improvement.
• Establish and coordinate project plans for major and high-profile projects.
• Establish and maintain operational process and procedure documentation.
• Provide training to new hires and existing staff of new processes and technology.

Additional Qualifications/Responsibilities

Required Education, Experience, & Skills

Eligibility Requirements

• Must be a United States Citizen
• Must be eligible to obtain U.S. DHS Public Trust Entrance on Duty (EOD) clearance
• Must have 7+ years professional work experience in the IT Help Desk/Service Desk field.
• Effective and professional leadership skills conducive to an empowered, well-equipped and collaborative team environment.

Education Requirements

Preferred Education, Experience, & Skills

Associate’s or Bachelor's degree in Computer Science/Computer Information Systems or other applied IT discipline preferred.

Position Requirements

• MCSA Certification preferred
• 5+ years proven working experience with Cisco Call Manager and Unity
• 5+ years proven working experience with Active Directory

Pay Information

Full-Time Salary Range: $79370 - $134929

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Location

City: Anniston

State: Alabama

Job Category: Information Technology

Job Code: Manufacturing Manufacturing

Affiliate Sponsor: BAE Systems