Remote Process Excellence Lead

UnitedHealth Group; United States; Remote; USD 95,000 - 131,000; Full time

Benefits offered by this job

Bonus incentive plan

Remote work options

Job summary

Humana is seeking a Process Improvement Lead to coordinate enterprise operational processes within the CPES team. You will drive design, standardization, and optimization of workflows, ensuring governance and readiness for deployment.

You will partner with senior leaders to manage cross-functional initiatives, maintain integrated project plans, monitor risks, and prepare executive updates. This remote/Hybrid role offers exposure to Medicare/insurance operations and a strong focus on operational

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, Project Management, Public Health, related field, or equivalent work experience.
• 4+ years of experience coordinating enterprise-level operational processes, projects, governance activities, or cross-functional workstreams.
• Lean Six Sigma Green Belt and Black Belt certification.
• Strong organizational skills with the ability to manage multiple workstreams, deadlines, stakeholder groups, and competing priorities.
• Demonstrated ability to maintain project plans, timelines, process documentation, decision logs, action logs, and governance materials.
• Strong written and verbal communication skills, with the ability to coordinate effectively across cross-functional teams.
• Ability to work cross-functionally and influence accountability without direct authority.
• Ability to identify risks, track issues, support resolution, and elevate concerns appropriately.
• Detail-oriented with a focus on process consistency, documentation quality, operational readiness, and execution accuracy.
• Collaborative, flexible, and team-oriented working style.

Responsibilities

• Lead the evaluation, design, standardization, and optimization of processes to improve efficiency, effectiveness, scalability, and stakeholder experience.
• Identify and implement process improvement opportunities using data analysis, operational insights, root cause analysis, and continuous improvement methodologies.
• Drive adoption of best practices, lessons learned, and process standards to support operational consistency and measurable business outcomes.
• Develop and maintain process documentation, including process maps, workflows, job aids, governance artifacts, and implementation materials.

Skills

Project coordination

Cross-functional collaboration

Process documentation

Communication skills

Risk identification

Attention to detail

Stakeholder management

Education

Bachelor’s Degree in Business Administration / Healthcare Administration / Operations Management / Project Management

Tools

Lean Six Sigma

Governance processes

Process mapping

Job description

Humana is seeking a Process Improvement Lead to coordinate enterprise operational processes within the CPES team. You will drive design, standardization, and optimization of workflows, ensuring governance and readiness for deployment.

You will partner with senior leaders to manage cross-functional initiatives, maintain integrated project plans, monitor risks, and prepare executive updates. This remote/Hybrid role offers exposure to Medicare/insurance operations and a strong focus on operational