Senior IT & Identity Lead — Endpoint & AI Governance

lattice; United States; Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Incentive stock options

Comprehensive benefits package

Hybrid work environment

Job summary

Lattice is seeking a Senior Manager to lead corporate IT infrastructure and employee support across identity, endpoints, office technology, SaaS administration, and AI-tool governance. You will drive modernization, governance, and a high-performing distributed team enabling secure, reliable IT services across the organization.

The role emphasizes improving service quality, audit readiness, and scalable operations, with a focus on collaboration with HRIS, Security, and Engineering to enable

Qualifications

• 8+ years in corporate IT, infrastructure, workplace technology, identity and access management, endpoint management, or enterprise SaaS administration.
• 2+ years managing IT engineering, infrastructure, support, or workplace technology teams.
• Strong knowledge of IAM concepts and technologies (SSO, SAML/OIDC, SCIM, MFA, device trust).
• Experience building scalable support operations with incident response and service metrics.

Responsibilities

• Set the roadmap for identity, endpoint management, office technology, SaaS administration, support operations, and AI-tool governance.
• Own the team operating model, including prioritization, escalation paths, service metrics, runbooks, change control, and support-quality standards.
• Lead identity and authentication modernization, including MFA, device trust, access reviews, least-privilege remediation, and provisioning improvements.
• Direct endpoint compliance, device lifecycle automation, hardware refresh planning, policy enforcement, and migration of device-management systems.
• Partner with People, HRIS, Business Systems, Security, Compliance, Workplace, and Engineering on onboarding, offboarding, role-based access, SCIM provisioning, and SaaS lifecycle automation.
• Provide senior escalation support for complex IT incidents while coaching the team toward durable fixes and stronger documentation.

Skills

IAM concepts

Endpoint management

SaaS administration

Team leadership

Audit readiness

Operational risk management

Tools

Okta

Google Workspace

Slack

Zoom

MDM platforms

HRIS provisioning

IT Service Management

SaaS administration systems

Job description

Lattice is seeking a Senior Manager to lead corporate IT infrastructure and employee support across identity, endpoints, office technology, SaaS administration, and AI-tool governance. You will drive modernization, governance, and a high-performing distributed team enabling secure, reliable IT services across the organization.

The role emphasizes improving service quality, audit readiness, and scalable operations, with a focus on collaboration with HRIS, Security, and Engineering to enable