IT Lead

simplepractice55; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Flexible time off

Wellbeing days

Summer Fridays

Parental leave

Tuition reimbursement

Job summary

SimplePractice Lead IT Operations role focuses on guiding internal IT operations and infrastructure initiatives while mentoring support engineers and improving service delivery as the organization grows. The role blends hands‑on execution with project leadership and aims to provide a path toward formal IT management as the team scales.

A major focus is enterprise AI adoption: managing rollout, access, security, governance, usage, and vendor relationships for productivity tools.

Qualifications

• Experience leading complex IT projects in enterprise environments.
• Experience with regulated environments and controls (HIPAA, SOC 2, or NIST).
• Ability to translate operational needs into technical improvements.
• Experience coaching IT support engineers toward management roles.
• Excellent written and verbal communication; maintain enterprise wikis.

Responsibilities

• Lead enterprise IT initiatives and align roadmaps with business needs, including an internal AI adoption program.
• Administer AI tools and related access, security controls, usage monitoring, and vendor ecosystem.
• Architect, automate, and maintain resilient infrastructure; handle complex escalations and improve self‑service.
• Design and audit IT controls for HIPAA, SOC 2, and other enterprise security requirements, including AI integrations.
• Implement and optimize single sign‑on, SCIM provisioning, and integrations across SaaS applications.
• Manage software and hardware vendors, licensing, renewals, and procurement coordination while coaching support engineers.

Skills

IT leadership

Regulatory controls

Troubleshooting

Mentoring engineers

Communication skills

Job description

Role overview

Lead internal IT operations and infrastructure initiatives while mentoring support engineers and improving service delivery across a growing organization. A major focus is enterprise AI adoption: managing rollout, access, security, governance, usage, and vendor relationships for productivity tools. The role combines hands‑on technical execution with project leadership and is intended to provide a path toward formal IT management as the team grows.

Responsibilities

• Lead enterprise IT initiatives and align roadmaps with business needs, including an internal AI adoption program.
• Administer AI tools and related access, security controls, usage monitoring, and vendor ecosystem.
• Architect, automate, and maintain resilient infrastructure; handle complex escalations and improve self‑service.
• Design and audit IT controls for HIPAA, SOC 2, and other enterprise security requirements, including AI integrations.
• Implement and optimize single sign‑on, SCIM provisioning, and integrations across SaaS applications.
• Manage software and hardware vendors, licensing, renewals, and procurement coordination while coaching support engineers.

Requirements

• Experience leading complex IT projects and delivering scalable enterprise technology solutions.
• Practical experience with regulated environments and controls such as HIPAA, SOC 2, or NIST.
• Strong troubleshooting skills and a business‑focused approach to translating operational needs into technical improvements.
• Ability to coach and mentor IT support engineers, with interest in progressing into an IT management role.
• Excellent written and verbal communication, including documentation and playbooks in an enterprise wiki.
• Proactive, accountable working style and ability to collaborate in a scaling environment.

Nice to have

• Experience administering enterprise AI productivity tools, including usage and consumption management.
• Familiarity with identity and access administration, SaaS integrations, vendor negotiations, and license management.

Benefits and work setup

Benefits listed include medical, dental, vision, life, and disability insurance; a 401(k) match; flexible time off, wellbeing days, holidays, and summer Fridays; mental health resources; parental leave and backup care; tuition reimbursement; and employee resource groups.