Remote IT Manager: IAM & Endpoint Security Lead

Ladders; United States; Remote; USD 110,000 - 120,000; Full time

Benefits offered by this job

Unlimited PTO after 90 days

Comprehensive medical, dental, and vis

Stock option grants

Life and disability insurance

401(k) retirement plan

Job summary

Ladders seeks an IT Manager to lead technology operations for a healthcare-focused client. This hands-on role ensures day-to-day IT support, IAM governance, and endpoint security in a fast-paced environment.

You will act as the primary technical contact for employees, balancing support execution with security discipline, and coordinating onboarding, offboarding, and user access governance with security leadership.

Qualifications

• 7+ years in IT support and operations, including senior/sole IT resource roles.
• Startup-style experience in infra, security, device management, IAM and end-user support.
• Strong security fundamentals and experience with IAM and onboarding/offboarding.

Responsibilities

• Serve as the primary point of contact for Tier 1-3 technical support requests.
• Support end users across Windows and macOS environments.
• Triage and resolve tickets within defined SLAs.
• Own end-to-end onboarding and offboarding processes for new hires and departing employees.
• Manage identity and access management (IAM) strategy and user access reviews.
• Administer Microsoft Intune and enforce security policies across endpoints.
• Partner with security leadership on access-related security requests.

Skills

IT operations

SLA management

Security fundamentals

Communications

Identity and access management

Tools

Microsoft Defender

Microsoft Intune

Google Workspace

IAM tooling

Job description

Ladders seeks an IT Manager to lead technology operations for a healthcare-focused client. This hands-on role ensures day-to-day IT support, IAM governance, and endpoint security in a fast-paced environment.

You will act as the primary technical contact for employees, balancing support execution with security discipline, and coordinating onboarding, offboarding, and user access governance with security leadership.