Senior Tech Helpdesk Technician Onsite & Remote Support Lead

McKinstry Company

Spokane (WA)

On-site

USD 65,000 - 94,000

Full time

14 days+

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Benefits offered by this job

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft 365 Certification

Windows OS Certification

ITIL Foundation

Job summary

McKinstry in Spokane is seeking a Senior Helpdesk Technician to deliver hands-on technical support to staff in Spokane and remote locations, resolving hardware, software, and systems issues with a customer-first mindset.

The role emphasizes deskside support, Windows/M365 expertise, endpoint management with SCCM/Intune and Azure AD, and on-call availability; strong communication and prioritization are essential in a fast-paced environment.

Qualifications

5 years of helpdesk or deskside support experience.
Strong knowledge of Windows 10/11 and Microsoft 365.
Hands-on with SCCM/Intune and Azure AD.
Excellent verbal communication, able to engage with leadership.
Availability for on-call rotation and early office shift in Spokane.

Responsibilities

Provide in-person and phone-first technical support in Spokane and remote locations.
Handle new hire builds, PC replacements, imaging, and software deployments.
Troubleshoot Windows OS, Microsoft 365 apps, and productivity tools.
Manage endpoints with SCCM/Intune and Azure AD.
Handle printer support and general deskside hardware issues.
Participate in on-call rotation and respond to escalated issues.
Assist with light project management: tracking, coordination, follow-through.
Maintain documentation of issues, resolutions, and assets.
Serve as escalation resource for less experienced staff.