Seattle-based Senior IT Helpdesk & Deskside Lead

McKinstry; Seattle (WA); On-site; USD 39,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Paid time off

Job summary

McKinstry in Seattle is seeking a Senior Helpdesk Technician to deliver hands-on technical support for staff, tackling hardware, software, and systems issues with a strong customer-first focus.

The role requires deskside experience, excellent communication, adaptability, and the ability to prioritize in a fast-paced environment; responsibilities include imaging, deployments, AV support, and on-call rotation.

Qualifications

• 5 years of helpdesk or deskside support experience
• Proficient in Windows 10/11 and Microsoft 365
• Hands-on experience with SCCM/Intune and Azure Active Directory
• AV systems support for meetings and events
• Excellent verbal communication skills with executives
• Able to manage competing priorities in a fast-paced environment
• Availability for on-call rotation and in-office shift 7:00 AM - 3:30 PM in Seattle

Responsibilities

• Provide in-person and phone-first technical support to staff in Seattle and remote locations
• Perform new hire builds, PC replacements, imaging, and software deployments
• Support and troubleshoot Windows OS, Microsoft 365, and related productivity tools
• Manage endpoints using SCCM/Intune and Azure Active Directory
• Handle printer support, peripherals, and general deskside hardware issues
• Participate in on‑call rotation and respond to escalated issues
• Assist with light project management tasks and tracking of IT initiatives
• Maintain documentation of issues, resolutions and asset information
• Serve as escalation resource for less experienced staff

Skills

Deskside support

Windows 10/11

Microsoft 365

SCCM/Intune

Azure Active Directory

AV systems

Executive communication

Prioritization

Tools

SCCM/Intune

Azure AD

Job description

McKinstry in Seattle is seeking a Senior Helpdesk Technician to deliver hands-on technical support for staff, tackling hardware, software, and systems issues with a strong customer-first focus.

The role requires deskside experience, excellent communication, adaptability, and the ability to prioritize in a fast-paced environment; responsibilities include imaging, deployments, AV support, and on-call rotation.