Senior IT Helpdesk & Systems Engineer

10 BTI Solutions, Inc.

San Jose (CA)

On-site

USD 55,000 - 85,000

Full time

9 days ago

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Job summary

10 BTI Solutions, Inc. is seeking an IT Helpdesk professional in San Jose, CA to install, configure, and maintain hardware and software, troubleshoot issues, and ensure safe operation of IT infrastructure.

The role involves server rack work, asset management, backups, and documentation across departments. Ideal candidates have 4+ years in networks and systems, and exposure to Linux, Ansible, and CCNA/Linux+ are advantageous.

Qualifications

4+ years of experience in computer networks and systems maintenance.
A+, Linux+ or Cisco Certified Network Associate accreditation advantageous.
Forman deployment experience
Ansible experience
RHEL, CENTOS, ROCKY, UBUNTU, and other Linux base OS installation, management, and support
Asset Management experience
Excellent written and verbal communication skills
Good interpersonal skills
Attention to detail
Good problem-solving skills

Responsibilities

Installing and configuring hardware and software components to ensure usability.
Rack and stacking Server, lifting up to 50lb weight.
Troubleshooting hardware and software issues.
Ensuring electrical safety standards are met.
Repairing or replacing damaged hardware.
Upgrading the entire system to enable compatible software on all computers.
Install and configure systems which support infrastructure and/or R&D activities.
Develop and maintain installation and configuration procedures.
Performing tests and evaluations of new software and hardware.
Providing support to users and being the first point of contact for error reporting.
Establishing good relationships with all departments and colleagues.
Conducting daily backup operations.
Managing technical documentation.
Operations and Support Asset Management, includes 4 physical asset audits per year Need to track inventory any time