IT Helpdesk

BTI Solutions, Inc.; San Jose (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

BTI Solutions, Inc. is seeking an experienced IT professional to maintain networks and systems, install hardware and software, and provide frontline user support. The role emphasizes Linux administration, Ansible automation, and meticulous asset management across the organization.

Responsibilities include server rack work, system upgrades, daily backups, and documentation. The ideal candidate demonstrates strong communication, attention to detail, and problem-solving skills in a fast-paced

Qualifications

• 4+ years of experience in computer networks and systems maintenance.
• A+, Linux+, or Cisco Certified Network Associate accreditation advantageous.
• Forman deployment experience.
• Ansible experience.
• RHEL, CENTOS, ROCKY, UBUNTU, and other Linux base OS installation, management, and support.
• Asset Management experience.
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Attention to detail.
• Good problem-solving skills.

Responsibilities

• Installing and configuring hardware and software components to ensure usability.
• Rack and stacking Server, lifting up to 50lb weight.
• Troubleshooting hardware and software issues.
• Ensuring electrical safety standards are met.
• Repairing or replacing damaged hardware.
• Upgrading the entire system to enable compatible software on all computers.
• Install and configure systems which support infrastructure and/or R&D activities.
• Develop and maintain installation and configuration procedures.
• Performing tests and evaluations of new software and hardware.
• Providing support to users and being the first point of contact for error reporting.
• Establishing good relationships with all departments and colleagues.
• Conducting daily backup operations.
• Managing technical documentation.
• Asset Management, includes 4 physical asset audits per year
• Need to track inventory any time

Skills

Networking maintenance

Linux administration

Ansible automation

Problem solving

Communication skills

Asset management

Education

A+, Linux+ or CCNA advantageous

Tools

Ansible

Job description

IT HelpdeskResponsibilities:Installing and configuring hardware and software components to ensure usability.Rack and stacking Server, lifting up to 50lb weight.Troubleshooting hardware and software issues.Ensuring electrical safety standards are met.Repairing or replacing damaged hardware.Upgrading the entire system to enable compatible software on all computers.Install and configure systems which support infrastructure and/or R&D activities.Develop and maintain installation and configuration procedures.Performing tests and evaluations of new software and hardware.Providing support to users and being the first point of contact for error reporting.Establishing good relationships with all departments and colleagues.Conducting daily backup operations.Managing technical documentation.Operations and SupportAsset Management, includes 4 physical asset audits per yearNeed to track inventory any timeJOB REQUIREMENTS4+ years of experience in computer networks and systems maintenance.A+, Linux+, or Cisco Certified Network Associate accreditation advantageous.Forman deployment experienceAnsible experienceRHEL, CENTOS, ROCKY, UBUNTU, and other Linux base OS installation, management, and supportAsset Management experienceExcellent written and verbal communication skills.Good interpersonal skills.Attention to detail.Good problem-solving skills.Why work at BTI?We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.